# Change the account holder

> Transfer your account to a new primary account holder, for example when a business is sold or changes hands.

- URL: https://kb.voipcloud.online/au/billing/change-account-holder/
- Section: Billing and account
- Type: policy
- Applies to: All countries
- Last reviewed: 2026-11-09

## Summary

The primary account holder owns the account and is responsible for it. To hand the account to someone else, such as a new business owner, ask the support team for a change of primary account holder. The current holder must agree, and the new holder must verify their identity.

To correct a name, business name or email address without changing who owns the account, see [Account details](https://kb.voipcloud.online/au/billing/account-details/) instead.

## Who it applies to

- The current primary account holder, who must approve the change.
- The new primary account holder, who takes over the account, its services and its charges.

## How to request

1. [Raise a support ticket](https://kb.voipcloud.online/au/support/support-tickets/) and ask to change the primary account holder. Include your account number from **Billing** › **Home**.
2. The support team sends you the change of primary account holder form. Complete it with the current account details and the new holder's details.
3. The support team checks the details against your account and checks the identity of the people involved. If they don't match, they contact the current primary account holder to clarify.
4. The support team emails the current primary account holder to confirm the change, with the new holder copied in.
5. Once the current holder approves, the support team updates the account details.
6. The new holder gets an email to set up their portal sign-in. Administrators set up two-factor authentication again when they next sign in.
7. The new holder [verifies their identity](https://kb.voipcloud.online/au/security/identity-verification/).

**Important:** After the change, the account is marked as not verified until the new holder completes identity verification. Until then, calls may not work. Plan the change for a quiet time and have the new holder ready to verify straight away.

A change of ownership is a high-risk request. Before making it, the support team checks it's really you, for example with a code. See [Two-factor authentication](https://kb.voipcloud.online/au/security/two-factor-authentication/#when-you-contact-support).

## Contacts

[Raise a support ticket](https://kb.voipcloud.online/au/support/support-tickets/) to start a change of account holder.

## Related

- [Account details](https://kb.voipcloud.online/au/billing/account-details/)
- [Administrators and access](https://kb.voipcloud.online/au/billing/administrators-and-access/)
- [Identity verification](https://kb.voipcloud.online/au/security/identity-verification/)