# Missed calls to voicemail

> Send unanswered calls to voicemail and get each message by email.

- URL: https://kb.voipcloud.online/au/call-flows/missed-calls-to-voicemail/
- Section: Call-flow recipes
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

When nobody answers, callers can leave a message, and each message is emailed to you. You do this by connecting the "nobody answered" path of the object that rings your people to a [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/).

```text
Inbound number → User        → No answer                          → Voicemail → email
Inbound number → Ring group  → No answer                          → Voicemail → email
Inbound number → Queue       → Maximum waiting time exceeded      → Voicemail → email
```

## Before you start

- A call flow that already rings someone: a [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/), [Ring group](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/ring-group/), [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/) or [Call diversion](https://kb.voipcloud.online/au/pbx/accept-make-divert/call-diversion/).
- The email address that should receive messages.
- Optional: a custom greeting. You can record it in the browser or by phone while you set up, or upload an audio file.

## 1. Add the Voicemail

1. On the **PBX** tab, drag [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/) from the **Accept, make and divert calls** group onto the canvas and click the gear icon.
2. Enter a **Name**, such as "Sam's voicemail" or "Office voicemail".
3. Choose a **Greeting**: **Default**, **Custom** (record with **Record your voice** or **Upload file**), or **Disabled**.
4. Turn on **Voicemail to email** and enter the email address. Add more addresses if several people should get each message.
5. Decide whether to keep messages in the mailbox too:
   - **Email only:** leave **Local storage** off.
   - **Email and mailbox:** turn on **Local storage**. Turn on **Automatic deletion of read voicemail** and set **Older than, days**, so the mailbox doesn't fill up.
6. If people will dial in to listen to messages, open **Advanced parameters**, note the **Internal number** and set a **PIN code (optional)**.
7. Click **Save**.

**Important:** The mailbox holds up to 50 messages by default. When **Local storage** is on and the mailbox is full, callers can't leave messages and **Voicemail to email** stops too. Turning **Local storage** off deletes every stored message.

## 2. Connect the "nobody answered" path

Connect the path that matches the object ringing your people:

| Object | Connect this path to **Voicemail** | Notes |
| --- | --- | --- |
| [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) | **No answer** | Also covers rejected calls, Do Not Disturb, and calls when all of the user's devices are offline (they go to this path straight away). Only works for calls that reach the user directly in the call flow, not calls from a **Queue** or **Ring group**. |
| [Ring group](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/ring-group/) | **No answer** | Nobody in the group answered. |
| [Call diversion](https://kb.voipcloud.online/au/pbx/accept-make-divert/call-diversion/) | **No answer** | None of the external numbers answered. |
| [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/) | **Maximum waiting time exceeded**, and **All users offline or on DND mode** | A queue keeps retrying until its **Maximum waiting time** runs out. |

If a path isn't connected, the call ends when nobody answers.

One mailbox can serve a whole team: connect several objects to the same **Voicemail**.

## 3. Apply configuration

Click **Apply configuration** in the top-right corner. Nothing changes for real calls until you do.

## Check it works

1. Call your number from a mobile and don't answer on your phones.
2. After the ring time runs out, you should hear the greeting. Leave a short message.
3. Check that the email arrives. If it doesn't, look in your spam folder, and check that the mailbox isn't full (**Open local storage**).

If the call keeps ringing for a long time before voicemail, shorten the **Ring time** on the **User** or **Ring group**, or the **Maximum waiting time** on the **Queue**.

## Variations

- **A mailbox for each person:** give each **User** their own **Voicemail** on their **No answer** path, so direct calls go to the right person's email.
- **Let callers skip the queue:** on a **Queue**, turn on **Enable exit code** and connect the **Exit code** path to **Voicemail**. Mention the key in the queue's **Greeting**.
- **Listen on a desk phone:** set a BLF key for the mailbox's **Internal number** to show when there are new messages.

## Related

- [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/)
- [Business hours and after-hours calls](https://kb.voipcloud.online/au/call-flows/business-hours/)
- [Forward calls to a mobile](https://kb.voipcloud.online/au/call-flows/forward-calls-to-a-mobile/)
- [Team queue with callback](https://kb.voipcloud.online/au/call-flows/team-queue-with-callback/)