# Integrations overview

> Connect your phone system to CRMs, Zapier and your own software, and turn on the Integrations licence they need.

- URL: https://kb.voipcloud.online/au/integrations/integrations-overview/
- Section: Integrations
- Type: overview
- Applies to: All countries
- Last reviewed: 2026-11-09

Integrations connect your phone system to other software: a CRM that shows who's calling, Zapier automations, or your own systems through the API and webhooks. Set them up on the **Integrations** tab of the portal.

## What you can connect

| Integration | What it does | Where |
| --- | --- | --- |
| [HubSpot](https://kb.voipcloud.online/au/integrations/hubspot/) | Shows HubSpot contact details, deals and tickets in the Webphone during calls, and logs calls and notes to HubSpot. | **Integrations** › **CRMs** |
| [Tall Emu](https://kb.voipcloud.online/au/integrations/tall-emu/) | Pops up Tall Emu CRM caller details during calls, through webhooks. | **Integrations** › **CRMs** and **Webhooks** |
| [Zapier](https://kb.voipcloud.online/au/integrations/zapier/) | Sends Webphone call events to thousands of other apps, such as Google Sheets. | **Integrations** › **Zapier** |
| [API](https://kb.voipcloud.online/au/integrations/api/) | Lets your software fetch user, queue and ring group calls, and start calls. | **Integrations** › **API** |
| [Webhooks](https://kb.voipcloud.online/au/integrations/webhooks/) | Sends call events from the whole PBX to your server as they happen. | **Integrations** › **Webhooks** |

The **CRMs** page also lists Zendesk and Zoho. They work like HubSpot: click **Activate**, then each user connects in the Webphone. For Zendesk, also enter your Zendesk **Domain**, without www or https. Tall Emu appears only if your provider offers it.

In the PBX call flow, two objects also connect to your systems: [API request](https://kb.voipcloud.online/au/pbx/advanced/api-request/) and [Webhook](https://kb.voipcloud.online/au/pbx/advanced/webhook/).

## The Integrations licence

Every integration on this page, and the **API request** and **Webhook** objects, need the **Integrations** service. It's turned on once for the whole account.

1. Go to **Services** › **PBX licences** and open the **Advanced features** tab.
2. Next to **Integrations**, click **Activate**.
3. Check the cost in the order summary, tick **Agree to service terms and conditions** and click **Submit order**.

The monthly fee depends on the number of PBX user licences, and you need at least one user licence to activate it. When it's on, the **PBX licences** menu item shows **Integrations enabled**. See [PBX licences](https://kb.voipcloud.online/au/services/pbx-licences/#advanced-features).

Without the licence:

- API requests are refused, including **Test API request** in the portal (see [API](https://kb.voipcloud.online/au/integrations/api/#before-you-start));
- you can still set up webhook endpoints and triggers, but no webhooks are sent;
- CRM, Zapier, **API request** and **Webhook** integrations don't work.

## Turn an integration off for one user

CRM and Zapier integrations are available to every user with a Webphone account. To stop one user from connecting a particular integration:

1. On the **PBX** tab, open the user's [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) object.
2. Under **Webphone**, find **Integrations** and turn off the switch next to the integration.

The switch is saved as soon as you change it. An integration name that looks greyed out means the user hasn't connected it yet. The **Integrations** list only appears when the Integrations licence is on, at least one integration is activated, and the user has an activated Webphone.

## Where to go next

- [HubSpot](https://kb.voipcloud.online/au/integrations/hubspot/)
- [Zapier](https://kb.voipcloud.online/au/integrations/zapier/)
- [API](https://kb.voipcloud.online/au/integrations/api/)
- [Webhooks](https://kb.voipcloud.online/au/integrations/webhooks/)