# Call plans and rates

> Check a customer's call plans, the rates on each plan, email a rate list and look up international number pricing.

- URL: https://kb.voipcloud.online/au/partners/call-plans-and-rates/
- Section: Partners › All partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Each customer is on one or more call plans. A call plan sets the sell rate and connect charge for each dialling prefix. Use these steps to answer "what will this call cost?" for a customer.

## Check which call plans a customer has

1. Go to **Customers** and select the customer.
2. Open the **Call Plans** tab.

The tab also shows each plan's call limits (**Inbound Calls Limit**, **Outbound Calls Limit**, **Total Calls Limit**) and how many included units have been used (**Free units used**).

## Check the rates on a call plan

1. Go to **Calls** › **Outbound rates**.
2. Choose the plan in **Call Plan**. You can also filter by prefix or destination.
3. Select a row to see its **Rate Details**.

The **Rate List** shows each **Destination** and **Dial Prefix** with the sell rate (**Buy**, **Margin**, **Sell**) and the connect charge. **Rate Details** adds **Sell Rate Min Duration**, **Sell Rate Billing Block**, the disconnect charge and the minimum call cost, and the times the rate applies.

**Calls** › **Call Plans** lists the plans available to you, and **Calls** › **Call Packages** lists the bundles of included minutes. Both are read-only.

## Change your margin on rates

White-label partners set their own sell prices:

- **For many rates:** on **Calls** › **Outbound rates**, set **Margin, %** above the list and click **Apply**.
- **For one rate:** select it, change **Margin, %** in **Rate Details** and click **Update**. The sell rate, connect charge, disconnect charge and minimum call cost are recalculated from the buy price.

Your default margins for call rates are in **My Account** › **My details** › **Default margins** (**Outbound call rates, %** and **Inbound call rates, %**).

Channel partners can view rates but not change them; the provider sets the margins. See [Margins and pricing](https://kb.voipcloud.online/au/partners/margins-and-pricing/) for how margins work across the portal.

## Email the rates for a call plan

1. Go to **Calls** › **Outbound rates**.
2. Choose the plan in **Call Plan**.
3. Click **Email CSV Report**.
4. In **Select email recipient**, choose which of your partner portal administrators gets the file (you, by default), and click **Send Email**.

The rate list is emailed as a CSV file. It includes only the rates that match the filters you set.

## Check the cost of an international number

Each number range, local or international, has its own once-off activation fee and monthly fee.

1. Go to **Inbound DIDs** › **DID Pricing**.
2. Filter by **Country**, **Dialprefix**, **Type** or **City**.

The list shows **Activation (sell)** and **Fee amount (sell)** for each number range. **Email pricings CSV Report** and **Email rates CSV Report** send the full lists by email.

## Check it works

Compare a rate you found with a recent call of the same type in the customer's call records. See [Reports and service status](https://kb.voipcloud.online/au/partners/reports-and-service-status/).

## Next steps

- [Check call rates](https://kb.voipcloud.online/au/billing/check-call-rates/): what your customers see in their own portal.
- [International numbers](https://kb.voipcloud.online/au/services/phone-numbers/international-numbers/)
- [Numbers and porting for customers](https://kb.voipcloud.online/au/partners/numbers-and-porting-for-customers/)
- [SMS plans and rates](https://kb.voipcloud.online/au/partners/sms-plans-and-rates/)