# Channel partner overview

> What a channel partner can and can't do in the partner portal, and how it differs from a white-label partner.

- URL: https://kb.voipcloud.online/au/partners/channel/channel-partner-overview/
- Section: Partners › Channel partners
- Type: overview
- Applies to: All countries
- Last reviewed: 2026-11-09

As a channel partner, you bring customers to your provider and earn commission on what they pay. Your provider bills your customers and sets the prices, so many billing settings are read-only for you. The partner portal shows "Welcome to your channel partner portal" on **My Account**.

You have the same tabs and menus as a white-label partner. The differences are below.

## What's different for channel partners

| Area | Channel partner | White-label partner |
| --- | --- | --- |
| Money | Earn commission. **My Account** shows **Balance:** with **Request payout**, **Pending balance:** and a **Transactions** list. | Fund customers from a reseller balance. **My Account** shows the reseller balance boxes, and **Reseller invoices** and **Payments** if you have your own billing account. |
| Prices and margins | Read-only. No **Margin, %** slider. **Default margins** in **My details** are set by your provider. | Set your own margins and sell prices. |
| Customer billing | **Invoicing Details**, **Billing Type**, **Credit Limit** and **Credit Limits Reset** are locked. No **Payments** section. **Payment Accounts** is view-only. | All editable. |
| Customer verification | **Verification Status**, **Verified by SMS** and **Verification Document Country** are locked. | Editable. |
| Numbers | **Add reservation**, **Release** and **Email CSV Report**. No **Migrate**. | Also **Migrate**. |
| Domain | No **Customer portal FQDN**. Your customers use your provider's portal address. | Own customer portal address. |
| Settings pages | No **Invoice Parameters**, **Payments** or **Emergency services**. | All three. |
| Customer portal settings | **Legal URL** is read-only. No **Customer portal URLs** or **PBX KB** lists, so your customers get your provider's help links. | Own legal link and help links. |
| Suspension and overdue | Fees shown with **Buy Price**, **Margin** and **Sell**; other values read-only. 0% commission on the fees. | Values editable where allowed. 100% of the fees. |
| Commissions report | Also shows **Funds transferred to customers**. | |
| Marketing | **Marketing** downloads the channel partner material. | White-label material. |

## What you can still do

- Add and manage customers, and edit their contact details, **Autorefill Details**, **Time Zone**, **Status**, **Account Type** and **Referral system**. See [Customer account settings](https://kb.voipcloud.online/au/partners/customer-account-settings/).
- **Add credits**, **Add charges**, and **Take** or **Return** a security deposit on a customer's account. See [Customer billing](https://kb.voipcloud.online/au/partners/customer-billing/).
- Upload your logos for co-branding. See [Branding and legal documents](https://kb.voipcloud.online/au/partners/channel/branding-and-legal-documents/).
- Hide customer portal pages, and set up your help desk, review requests and referral system. See [Customer portal settings](https://kb.voipcloud.online/au/partners/whitelabel/customer-portal-settings/).
- Add your own staff as [partner portal administrators](https://kb.voipcloud.online/au/partners/partner-administrators/), and send emails from your own domain with **Email configuration**. See [Send customer emails from your domain](https://kb.voipcloud.online/au/partners/email-domain-dkim/).
- Reserve and release numbers, and lodge porting applications. See [Reserve and release numbers](https://kb.voipcloud.online/au/partners/reserve-and-release-numbers/).
- Raise your own support tickets. See [Partner support](https://kb.voipcloud.online/au/partners/partner-support/).

## Where to go next

- [Commissions and payouts](https://kb.voipcloud.online/au/partners/channel/commissions-and-payouts/)
- [Referral agent system](https://kb.voipcloud.online/au/partners/channel/referral-agent-system/)
- [Partner portal overview](https://kb.voipcloud.online/au/partners/partner-portal-overview/)
- [Margins and pricing](https://kb.voipcloud.online/au/partners/margins-and-pricing/)