# Orders and hardware

> Invoice customers for phones and accessories, and check whether a hardware order has been dispatched and how to track it.

- URL: https://kb.voipcloud.online/au/partners/orders-and-hardware/
- Section: Partners › All partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

When a customer needs phones or accessories, you create a hardware invoice for them. Once it's paid, the equipment is dispatched and the tracking details appear on the invoice.

## Create a hardware invoice

1. Go to **Invoices** › **Customer invoices** and click **Add** to open the invoice builder.
2. Choose the **Customer**. The **Due Date** is filled in from the customer's payment terms; change it if you need to.
3. From **Available Products**, drag the phones and accessories to **Attached Products**.
4. Check the **Quantity** and **Sell Price** of each line.
5. Click **Create**.

A quicker way: go to **Equipment**, select a product and click **Order equipment**. The invoice builder opens with that product already added, and you can drag more products across. On **Equipment** you can also see the **Buy Price**, your **Margin** and the **Sell Price** of each product.

## Check whether an order has been dispatched

1. Go to **Invoices** › **Customer invoices** and select the hardware invoice.
2. In the details panel, check **Is dispatched**, and the **Dispatched** column for each line item.
3. Look in **Shipping/tracking details** for the tracking number.

If **Shipping/tracking details** shows a ticket number instead of a tracking number, contact the support team with that ticket number to get the tracking number. See [support tickets](https://kb.voipcloud.online/au/support/support-tickets/).

## Check it works

The invoice shows in the **Customer invoices** list, and the customer sees it as an open invoice in their portal.

## Next steps

- [Order equipment](https://kb.voipcloud.online/au/services/order-equipment/): how customers order phones themselves.
- [Hardware warranty](https://kb.voipcloud.online/au/services/hardware-warranty/)
- [Customer billing](https://kb.voipcloud.online/au/partners/customer-billing/)
- [Margins and pricing](https://kb.voipcloud.online/au/partners/margins-and-pricing/)