# Review requests

> Ask your customers for online reviews automatically or one at a time, offer a discount for a review, and reward or decline each customer.

- URL: https://kb.voipcloud.online/au/partners/review-requests/
- Section: Partners › All partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Ask your customers to review your business on Google, Facebook, Trustpilot, G2 or Capterra, and offer a discount in return. The system can send the requests automatically, or you can send one yourself. You then reward or decline each customer.

## How it works

1. A customer gets a review request by email. Their customer portal also shows a pop-up offering a discount off their monthly fees, with a button for each review site you set up.
2. The customer leaves a review, or chooses to do it later. Later minimises the pop-up.
3. You check the review on the review site, then click **Reward** or **Decline** on the customer's account.
4. **Reward** credits the customer's balance with the discount and emails them. **Decline** emails them that the reward was declined. Both hide the pop-up.

Each customer can be rewarded once.

## Before you start

- Have the public review page link for at least one review site.
- Decide the discount. It's a percentage of the customer's subscriptions.
- The reward is paid from your partner account. For a white-label partner, that's your reseller balance, so keep enough funds. See [Top up your reseller balance](https://kb.voipcloud.online/au/partners/whitelabel/top-up-reseller-balance/).

## Set up review requests

1. Go to **Settings** › **Customer Portal**.
2. Under **Review requests**, fill in at least one of **Google review page URL**, **Facebook review page URL**, **Trustpilot review page URL**, **G2 review page URL** and **Capterra review page URL**.
3. Enter the **Review discount**: the percentage discount you offer for a review, from 0 to 99.
4. Enter the **Review requester name** and **Review requester email**: who the request comes from.
5. To send requests automatically, tick **Send automatic review requests**.
6. Click **Update**.

If you enter a review page link without a discount, the portal asks you to specify a discount. With automatic requests on, the requester name and email are required too.

### Who gets an automatic request

Automatic requests are sent to active, verified customers who use the service regularly. A customer gets an automatic request only once, and never if **Do not send automatic review request** is ticked on their account.

The request goes out once the account reaches an age set by your provider.

## Send a request to one customer

1. Go to **Customers** and select the customer.
2. On the **Details** tab, under **Customer Information**, find **Manual review request** and click **Request**.
3. In **Request review**, check the **Requester name** and **Requester email**, and click **Send**.

If the customer was asked before, the portal asks you to confirm that you want to ask again. You can't send a request until at least one review page link is set up.

## Reward or decline a customer

1. Go to **Customers** and select the customer.
2. On the **Details** tab, under **Customer Information**, find **Reward for the review**.
3. Click **Reward** if the customer left a review, and confirm with **Reward**. Or click **Decline** and confirm with **Decline**.

**Reward** adds the **Review discount** percentage of the customer's current subscriptions to their balance. The portal reminds you to thank the customer for the review on the review site. The reward fails if the customer has no paid subscriptions, or if your partner account doesn't have enough funds ("Insufficient funds in reseller account.").

Both actions add a note to the customer's **History** tab.

## Control the pop-up for one customer

On the customer's **Details** tab, under **Customer Information**:

| Setting | What it does |
| --- | --- |
| **Review popup** | **Hidden**, **Shown** or **Minimised** (a button in the customer portal). A shown pop-up hides automatically after a period set by your provider. |
| **Do not send automatic review request** | Leaves this customer out of automatic requests. Ticking it also sets **Review popup** to **Hidden**. |

The review buttons are unavailable while the customer's account status is **UNQUALIFIED**.

## Check it works

- After **Send**, the portal shows "Request sent", and the customer's **Review popup** changes to **Shown** if it was hidden.
- After **Reward**, the customer's **Account Balance** tab shows the credit.

## Next steps

- [Customer portal settings](https://kb.voipcloud.online/au/partners/whitelabel/customer-portal-settings/)
- [Customer account settings](https://kb.voipcloud.online/au/partners/customer-account-settings/)