# Global configuration

> The settings groups in your wholesale portal's Global Configuration, and how to manage what your resellers' customers can see.

- URL: https://kb.voipcloud.online/au/partners/wholesale/global-configuration/
- Section: Partners › Wholesale voice
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

As a wholesale voice partner, you control your whole billing platform, including your reseller partners and all customer accounts. **Global Configuration** holds the platform-wide settings.

## How it works

1. Go to **Settings** › **Global Configuration**.
2. Select a group in **Global settings** on the left. Use **Search** to find a setting by name.
3. The group's settings appear in the **Configuration List** on the right, with each setting's **Title**, **Key**, **Description** and **Value**.

## Settings groups

| Group | What it controls |
| --- | --- |
| **ASR monitoring** | Rules that automatically block outbound calls from new accounts with a low Answer Seizure Ratio (ASR) or many short calls. |
| **Ban** | Request limits that ban an IP address or a staff, partner or customer administrator, the ban time, and whitelists. |
| **Call processing parameters** | Call handling defaults: the default caller ID (PAI), default call limits (including for toll-free numbers), maximum call length, prohibited PAI prefixes, and charges for calls with an invalid caller ID. |
| **Commissions** | When reseller partners receive earned commission, the maximum combined agent commission and rebate, and when referral requests expire. |
| **Customer reviews** | When customers get a review request email. |
| **DIDs** | Number defaults, such as porting countries, the default 1300 and 1800 plan, the quarantine period, toll-free prefixes and number qualification. |
| **DIDww** | API settings for the DIDww number supplier, and margins on imported prices. |
| **Emergency services** | Your IPND codes, address validation and how often the IPND file is sent. See [IPND data](https://kb.voipcloud.online/au/partners/wholesale/ipnd-data/). |
| **Financial** | The allowed negative balance when an account is cancelled, and the default tax (GST/VAT) country. |
| **Mail** | The email addresses for each department, such as accounts, info, no-reply, sales, support and number porting, and your **SendGrid API Key**. See [SendGrid email](https://kb.voipcloud.online/au/partners/wholesale/sendgrid-email/). |
| **New customer accounts** | Default settings for new customer accounts, such as account type, credit limit, status and free trial credit. |
| **Notifications** | When the system sends notifications, such as credit limit warnings, low partner balance, monthly fee and overdue invoice reminders, and porting follow-ups. |
| **Reports** | Call record archiving, limits on report size, and FTP reporting. |
| **Retail website** | The 1300 and 1800 number groups and the call and SMS plans your website's rate checker shows, and the website's reCAPTCHA. |
| **Services and licences** | Settings for internet suppliers and speech-to-text. |
| **Signup and verification** | Who can sign up and how accounts are verified: blocked email domains and countries, SMS verification limits, identity verification, and automatic two-factor authentication for customer administrators. |
| **Simwood** | API settings for the Simwood number supplier, and margins on imported prices. |
| **SMS** | SMS settings, such as the sender for no-reply SMS, SMS-to-HTTP forwarding and the third-party SMS forwarding options customers can choose. |
| **System status** | The status of each service (voice, Microsoft Teams and internet), shown in your channel and white-label partners' portals. See [Reports and service status](https://kb.voipcloud.online/au/partners/reports-and-service-status/). |
| **Teams** | DNS settings for the domains created for the Microsoft Teams integration. |
| **Trial customers limitations** | The free trial's length and what trial and unverified customers can do, such as call length and the number of users, trunks and numbers. |
| **Voice generator** | The example script customers hear when they click **Listen to the example** on the voice artist page. |
| **Web portals** | Portal-wide settings, such as the company name shown in the browser tab and the customer portal's Google Tag Manager. |
| **Logos** | Your logos for the admin billing portal, emails, invoices and customer accounts. Logos must match the format and size shown, or they won't appear. |

## Other Settings pages

The **Settings** tab also has **Courier Companies**, **Voice Artists**, **Invoice Templates**, **Resellers**, **Mail Templates**, **PBXes**, **Administrators**, **Ban Lists** and **Release Notes**.

## Help a reseller manage their customers' access

Channel and white-label partners can hide customer portal pages for all their customers. You can make this change for them from your wholesale portal.

1. Go to **Resellers** › **Reseller Partners** and select the channel or white-label partner.
2. Click **Manage** to open their partner portal.
3. In their portal, go to **Settings** › **Customer Portal** and change the **Customer portal configuration** settings.
4. Click **Update**.

These settings apply to every customer of that reseller. To change access for one customer's administrators, or to see each setting, see [Partner portal overview](https://kb.voipcloud.online/au/partners/partner-portal-overview/).

## Related

- [reCAPTCHA keys](https://kb.voipcloud.online/au/partners/wholesale/recaptcha-keys/)