# Notification

> Send an SMS or email alert whenever a call passes a point in the call flow.

- URL: https://kb.voipcloud.online/au/pbx/different/notification/
- Section: PBX › Different
- Type: reference
- Applies to: All countries
- PBX object: email_notification
- Last reviewed: 2026-11-09

**Notification** sends a message by SMS, email or both every time a call passes through it. The call carries on as normal. For example, alert a manager by SMS when a call reaches your after-hours path.

## Add it to your call flow

1. Drag **Notification** from the **Different** group onto the canvas and click the gear icon.
2. Enter a **Name**.
3. For SMS, turn on **SMS**, choose the **SMS plan** and **Send from** number, click **Add number** for each recipient, and write the **Message**.
4. For email, turn on **Email**, enter the addresses, and write the **Subject** and **Message**.
5. Click **Save**, connect it into the call flow, and click **Apply configuration**.

![Notification settings](https://kb.voipcloud.online/au/images/pbx/different/notification-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| SMS / Email | Turn on one or both ways of sending the notification. |
| SMS plan | The plan used to send SMS. Check the destination has a rate in **Billing** › **Rates search** › **Outbound SMS rates**. |
| Send from | The SMS-enabled number or alphanumeric sender ID the SMS comes from. Some accounts also have **No-Reply**. |
| Phone number | Who receives the SMS. Click **Add number** to add each one. |
| Message | The SMS text. Keep it under 459 characters (Latin letters and digits only) or 201 characters if it has any other characters, or it may not be delivered. |
| Email | Who receives the email, with its **Subject** and **Message**. |

Variables for the message:

| Variable | Value |
| --- | --- |
| `{dest_number}` | Your inbound number that received the call. |
| `{callerid}` | The caller's phone number. |
| `{name}` | The caller's name, if they're in a global phonebook. |
| `{time}` | When the call reached this object. |

## Related

- [Webhook](https://kb.voipcloud.online/au/pbx/advanced/webhook/)
- [Time conditions](https://kb.voipcloud.online/au/pbx/conditions/time-conditions/)