# Queue priority

> Give some callers a higher priority so they're answered first in a queue.

- URL: https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue-priority/
- Section: PBX › Handling mass incoming calls
- Type: reference
- Applies to: All countries
- PBX object: queue_priority
- Last reviewed: 2026-11-09

**Queue priority** marks calls that pass through it with a priority from 1 to 10. When those calls reach a [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/), higher-priority calls are answered first, even if they arrived later.

For example, a [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/) option for existing customers can go through **Queue priority** set to 10, so those callers are answered before new enquiries in the same queue.

## Add it to your call flow

1. Drag **Queue priority** from the **Handling mass incoming calls** group onto the canvas and click the gear icon.
2. Enter a **Name** and set the **Priority**.
3. Click **Save**.
4. Connect it between the object the call comes from and the **Queue**.
5. Click **Apply configuration**.

![Queue priority settings](https://kb.voipcloud.online/au/images/pbx/mass-incoming-calls/queue-priority-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Priority | 1 (lowest) to 10 (highest). Calls with priority 1 still go ahead of calls with no priority. |

## Related

- [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/)
- [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/)