# Ring group

> Ring several users at once or in turn, and send the call elsewhere if nobody answers.

- URL: https://kb.voipcloud.online/au/pbx/mass-incoming-calls/ring-group/
- Section: PBX › Handling mass incoming calls
- Type: reference
- Applies to: All countries
- PBX object: ring_group
- Last reviewed: 2026-11-09

A **Ring group** rings a set of users, either all at once or one after another. When someone answers, the others stop ringing. If nobody answers, the call takes the **No answer** path.

Unlike a [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/), a ring group doesn't hold callers in line or retry. It suits small teams and offices where calls should be answered quickly or go to voicemail.

## Add it to your call flow

1. Drag **Ring group** from the **Handling mass incoming calls** group onto the canvas and click the gear icon.
2. Enter a **Name**, then click **Add** and choose the users.
3. Choose the **Ring mode** and set each user's **Ring time**.
4. Click **Save**.
5. Connect the **No answer** path, for example to [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/), and click **Apply configuration**.

![Ring group settings](https://kb.voipcloud.online/au/images/pbx/mass-incoming-calls/ring-group-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas and in reports. |
| Internal number | Users can dial or transfer calls to the group. |
| Count each missed call in user statistics | Counts every unanswered ring as missed in **Reports** › **User statistics**, even when someone else answered. |
| Need to accept a call after the answer on the external number | Users answering on an external number must press **1** to accept. |
| Message for accepting a call | The prompt asking them to press 1 (**Default** or **Custom**). |
| Ring mode | **Ring all**: everyone rings at once. **Linear**: one after another, in the order listed (drag to reorder). |
| Ring time | How long each user rings. If a user's own ring time is shorter, their setting is used. |
| Membership | Turn a user off to stop ring group calls reaching them. Users can also switch this in the Webphone: see [Queues and ring groups in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/queues-and-ring-groups-in-the-webphone/). |

## Call paths

| Path | When it's used |
| --- | --- |
| **No answer** | Nobody answered. If it isn't connected, the call ends. |

## Related

- [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/)
- [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/)