# PIN code

> Ask callers for a PIN before they can continue through the call flow.

- URL: https://kb.voipcloud.online/au/pbx/protection/pin-code/
- Section: PBX › Protection
- Type: reference
- Applies to: All countries
- PBX object: pin_code
- Last reviewed: 2026-11-09

**PIN code** asks callers to enter a code. Callers who enter it correctly continue on the **Correct** path; everyone else ends up on the **Incorrect** path. Use it to protect a private line, a staff-only menu or [Dial tone access](https://kb.voipcloud.online/au/pbx/accept-make-divert/dial-tone-access/).

## Add it to your call flow

1. Drag **PIN code** from the **Protection** group onto the canvas and click the gear icon.
2. Enter a **Name** and the **Code**.
3. Choose the **Greeting** and set the time and number of attempts.
4. Click **Save**, connect the **Correct** and **Incorrect** paths, and click **Apply configuration**.

![PIN code settings](https://kb.voipcloud.online/au/images/pbx/protection/pin-code-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Code | The PIN callers must enter. |
| Greeting | The prompt asking for the PIN (**Default**, **Custom** or **Disabled**). |
| Time to enter the code (seconds) | How long callers have to enter the PIN. |
| Number of code entry attempts | How many tries callers get. A wrong code or running out of time counts as one attempt. |

## Call paths

| Path | When it's used |
| --- | --- |
| **Correct** | The caller entered the right PIN. |
| **Incorrect** | The caller used all their attempts. If it isn't connected, the call ends. |

## Related

- [Dial tone access](https://kb.voipcloud.online/au/pbx/accept-make-divert/dial-tone-access/)
- [Conference](https://kb.voipcloud.online/au/pbx/different/conference/)