# Internal number

> Give any point in your call flow a short number that PBX users can dial or transfer calls to.

- URL: https://kb.voipcloud.online/au/pbx/receive-calls/internal-number/
- Section: PBX › Receive calls
- Type: reference
- Applies to: All countries
- PBX object: internal_number
- Last reviewed: 2026-11-09

**Internal number** gives a part of your call flow a short number that can only be dialled from inside your PBX. It's useful when users need to transfer a caller to a menu, a queue or an after-hours message.

Calls to internal numbers between PBX users are free.

## Add it to your call flow

1. Drag **Internal number** from the **Receive calls** group onto the canvas.
2. Click the gear icon. Enter a **Name** and a **Number** that isn't used anywhere else in your PBX.
3. Click **Save**.
4. Connect the object to the object calls should reach, for example a [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/).
5. Click **Apply configuration**.

![Internal number settings](https://kb.voipcloud.online/au/images/pbx/receive-calls/internal-number-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Name | Label on the canvas. |
| Number | The internal number users dial or transfer calls to. It must not be used by another object. |

## Tips

- Many objects, such as [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/), [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/) and [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/), have their own internal number. Use a separate **Internal number** object when you want to reach a point in the call flow that doesn't have one.
- In a [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/) you can let callers dial internal numbers directly with **Allow calling to internal numbers**.

## Related

- [Inbound number](https://kb.voipcloud.online/au/pbx/receive-calls/inbound-number/)
- [How the PBX works](https://kb.voipcloud.online/au/pbx/basics/pbx-overview/)