# Dial plans

> Let users dial local numbers without the area code.

- URL: https://kb.voipcloud.online/au/pbx/settings/dial-plans/
- Section: PBX › Devices, phonebooks and settings
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

A **dial plan** is a set of rules that turns a number dialled in local format into full international (E.164) format. It means users can dial a local number without the area code.

Open **Settings** › **Dial plans** on the **PBX** tab. The **default** dial plan (marked with a star) is used PBX-wide and for new users. Individual users can have their own in their [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) settings.

![Dial plans](https://kb.voipcloud.online/au/images/pbx/settings/dial-plans.webp)

Built-in dial plans cover the Australian area codes (02), (03), (07) and (08). For example, with the dial plan for NSW and the ACT (02), dialling the 8-digit Sydney number 8888 7777 adds 612 in front automatically.

## Create or change a dial plan

Built-in (system) dial plans can't be edited. To change one, select it and click **Create a copy**, then edit the copy. To start from scratch, click **Add dial plan** and set its **Name**, **Country**, **City** and **Rules**. Click **Make default** to make a plan the PBX default. If you delete a dial plan that users have, they switch to the default dial plan. If your location isn't listed, contact support and they can create one.

## Rules

Each rule has three parts, matched against the dialled number:

| Part | What it does |
| --- | --- |
| Prefix | Removed from the number when the rule matches. |
| Prepend | Added to the front of the number when the rule matches. |
| Match pattern | The pattern the rest of the number must match. Only the part matching this pattern (plus anything prepended) is dialled. |
| Comment | An optional note about the rule. |

Special symbols in a match pattern:

| Symbol | Matches |
| --- | --- |
| `X` | Any digit 0–9 |
| `Z` | Any digit 1–9 |
| `N` | Any digit 2–9 |
| `[1237-9]` | Any one of the listed digits |
| `.` | One or more remaining digits |

## Related

- [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/)