# General settings

> PBX-wide settings for call recording, speech-to-text, time zone, supervision PIN and TLS encryption.

- URL: https://kb.voipcloud.online/au/pbx/settings/general-settings/
- Section: PBX › Devices, phonebooks and settings
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

Open **Settings** › **General** on the **PBX** tab for settings that apply to your whole PBX.

![General settings](https://kb.voipcloud.online/au/images/pbx/settings/general-settings.webp)

## Settings

| Setting | What it does |
| --- | --- |
| Enable the 'Save recordings to the cloud storage' setting by default for all new objects that support this option | Under **Call recording storage**. New users, conferences and call recording objects save recordings to cloud storage automatically. Needs the paid call recording storage service. |
| Enable cloud call recording for all existing objects | A button that turns cloud recording on in every existing object where it's available, and starts recording all incoming and outgoing calls for every user. Apply the configuration afterwards. |
| Enable the 'Transcribe audio to text' setting by default for all new objects that support this option | Under **Speech-to-text**. New users, call recording objects, voicemails and conferences have **Transcribe audio to text** turned on automatically. Needs the [Speech-to-text](https://kb.voipcloud.online/au/services/speech-to-text/) service. |
| Enable speech-to-text for all existing objects | A button that turns on **Transcribe audio to text** in every existing object where it's available. Apply the configuration afterwards. |
| Time zone | Under **PBX time zone**. Used in email notifications, for the "last applied" time, and as the default time zone in objects such as [Time conditions](https://kb.voipcloud.online/au/pbx/conditions/time-conditions/). |
| Supervision PIN code (optional) | A 4-digit PIN supervisors must enter before listening to calls. |
| TLS encryption | Click **Enable** to encrypt the connection between SIP devices and the PBX (TLS for signalling, SRTP for media), protecting calls from interception. Click **Disable** to switch back to TCP. |

**Important:** Recording laws differ between countries and states. If you record all calls, tell callers, for example with an [Announcement](https://kb.voipcloud.online/au/pbx/audio/announcement/).

## Supervision

Supervision lets a supervisor listen to a user's live call, whisper to the user without the caller hearing, or join the conversation. Turn on **Allow this user to be supervised** in each [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) you want to supervise, then set an optional PIN here.

While the user is on a call, dial **\*\*\*** followed by their internal number (for example **\*\*\*1003**) to start supervising. Then press:

- **4**: listen only (the default).
- **5**: whisper. The user hears you, but the other party doesn't.
- **6**: barge in. Everyone hears you.

**Important:** Turning **TLS encryption** on or off changes the SIP credentials. Every SIP device, and every SIP trunk in **SIP registration** mode, must be reconnected with its new credentials (**Devices** › **SIP**, and the SIP trunk's settings).

## Related

- [Call recording](https://kb.voipcloud.online/au/pbx/audio/call-recording/)
- [Speech-to-text](https://kb.voipcloud.online/au/services/speech-to-text/)
- [Devices](https://kb.voipcloud.online/au/pbx/settings/devices/)