# Music on hold

> Choose and upload the music callers hear while on hold.

- URL: https://kb.voipcloud.online/au/pbx/settings/music-on-hold/
- Section: PBX › Devices, phonebooks and settings
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

**Music on hold** collections are the music callers hear when they're put on hold or parked. Open **Settings** › **Music on hold** on the **PBX** tab.

![Music on hold](https://kb.voipcloud.online/au/images/pbx/settings/music-on-hold.webp)

Your PBX may already have ready-made collections set up by your provider. You can use them or add your own.

## Create a collection

1. Click **Add music collection** and enter a **Name**.
2. Click **Upload file** to add your own tracks. Only .wav files are supported.
3. Turn **Random music playback** on or off. When it's off, tracks play from top to bottom in a loop, and you can reorder them.
4. Click **Make default** to use it for new objects, or **Apply to all PBX objects** to use it everywhere now.

You can also choose a collection for an individual [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/), [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/), [Call parking](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/call-parking/) or [Conference](https://kb.voipcloud.online/au/pbx/different/conference/).

**Note:** Only upload music you have the rights to use for on-hold playback.

## Related

- [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/)