# Phonebooks

> Share contact lists with your users in the Webphone and on desk phones.

- URL: https://kb.voipcloud.online/au/pbx/settings/phonebooks/
- Section: PBX › Devices, phonebooks and settings
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

**Phonebooks** are contact lists your users can call from the Webphone and desk phones. When a contact calls, their name is shown instead of just the number. Open them from **Phonebooks** at the top of the **PBX** tab.

![Phonebooks window](https://kb.voipcloud.online/au/images/pbx/settings/phonebooks.webp)

## Create a phonebook

1. Click **Create a new phonebook**, enter the **Phonebook's name** and click **Create**.
2. Add contacts by entering a **Name** and **Phone number** and clicking **Add**, or use **Import/export**.
3. Click **User access** and choose **Add to all PBX users**, or add it to individual users in their [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) settings.

## Settings

| Setting | What it does |
| --- | --- |
| Type | **Global** phonebooks can be given to any user. **Personal** phonebooks belong to one user. |
| Default | Added automatically to every new user. You can have several default phonebooks. |
| Read-only | Users can't change contacts in the Webphone. Only a PBX admin can. |
| Automatic update of PBX user contacts | Keeps users' names and internal numbers up to date in this phonebook as your PBX changes. |
| Add all internal numbers of the PBX users | Adds every user's extension in one click. |
| Delete all contacts | Empties the phonebook. |
| URLs | Links for loading the phonebook on Yealink phones and in Zoiper. |
| Import/export | Download contacts as an **XML Yealink file**, **XML Zoiper file** or **CSV**, or upload a file in one of those formats. |
| User access | **Add to all PBX users** or **Remove from all PBX users** in one step. |

**Tip:** Desk phones work best with no more than 4 phonebooks per user. The Webphone has no limit.

## Related

- [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/)
- [Contact match](https://kb.voipcloud.online/au/pbx/conditions/contact-match/) — route calls from saved contacts differently