# Answer a colleague's call in the Webphone

> See who is calling a colleague and answer the call for them from your Webphone contacts.

- URL: https://kb.voipcloud.online/au/phones-and-apps/webphone/answer-a-colleagues-call/
- Section: Phones and apps › Webphone
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

When a colleague in your contacts gets a call, the browser and desktop Webphone show who is calling and let you answer it for them. This helps when someone has stepped away from their desk.

## Before you start

- Your colleague must be saved in one of your phonebooks with their internal number. Your administrator sets up phonebooks: see [Phonebooks](https://kb.voipcloud.online/au/pbx/settings/phonebooks/).
- **Enable remote call pickup** must be on in your Webphone: **Settings** › **General**.
- Your colleague's user mustn't have **Do not display this user's incoming call information to other users** turned on. Your administrator sets this in the [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) settings.

## Answer the call

1. Open **Contacts**. A colleague with an incoming call shows the **Ringing** status.
2. Click the green call button next to them. The Webphone shows **Pick up** and the caller's name or number. If the call came through a caller ID prefix, the prefix is shown in front of it.
3. Click **Pick up**. The call connects to your Webphone.

To close the **Pick up** button without answering, click the **X** next to it.

## Colleague statuses

In **Contacts**, the icon on a colleague's picture shows their status. Hover over it to see the status name.

| Status | What it means |
| --- | --- |
| **Online** | Available for calls. |
| **Ringing** | They have an incoming call. |
| **On a call** | Busy on a call. |
| **Do not disturb** | They've turned on Do Not Disturb and won't get calls. |
| **Offline** | Not available to take calls at the moment. |

## Stop seeing colleagues' calls

- **For yourself:** turn off **Enable remote call pickup** in **Settings** › **General**. You no longer see who is calling your colleagues or the **Pick up** button.
- **For one colleague:** your administrator turns on **Do not display this user's incoming call information to other users** for that colleague. Nobody can then see their callers or answer for them.

## Desk phones and other devices

This feature is in the browser and desktop Webphone. To answer a colleague's call from a desk phone, your administrator can set up [Pickup groups](https://kb.voipcloud.online/au/pbx/settings/pickup-groups/).

## Next steps

- [Join or leave queues and ring groups in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/queues-and-ring-groups-in-the-webphone/)
- [Contacts and call history in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-contacts-and-call-history/)