# During a call in the Webphone

> Mute, hold, record, add a second call, make a three-way call or move a call to another of your devices in the browser and desktop Webphone.

- URL: https://kb.voipcloud.online/au/phones-and-apps/webphone/during-a-call-in-the-webphone/
- Section: Phones and apps › Webphone
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

While you're on a call in the browser or desktop Webphone, the call screen has buttons to mute, hold, record, add a second call and more. This page explains each one. For transfers, see [Transfer a call](https://kb.voipcloud.online/au/troubleshooting/transfer-a-call/).

## Call screen buttons

| Button | What it does |
| --- | --- |
| **Mute** / **Unmute** | Turns your microphone off and on. The other person can't hear you while you're muted. |
| **Pause** / **Resume** | Puts the call on hold and takes it off hold. The caller hears the music on hold set for your user. |
| **Add** | Calls another number while the first call waits on hold. See [Add a second call](#add-a-second-call). |
| **Keypad** | Sends keypad tones, for example to choose an option in another company's phone menu. |
| **Record** / **Stop** | Starts and stops recording. You can start and stop it several times in one call. |
| **Transfer** | Passes the call to someone else. See [Transfer a call](https://kb.voipcloud.online/au/troubleshooting/transfer-a-call/). |
| **Move** | Moves the call to another of your devices. Shown only if you have another device. See [Move a call to another device](#move-a-call-to-another-device). |
| **Audio** | Changes the speaker and microphone for this call. See [Headsets and audio devices in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/headsets-and-audio-devices/). |
| Red phone button | Ends the call. |

**Record** is greyed out until your administrator sets up call recording for your user, and while the call is on hold. See the call recording settings of the [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/).

When the other person hangs up, the Webphone plays a short tone. This helps when a call on hold ends while you're talking on another line.

## Add a second call

1. Click **Add**. The first call goes on hold.
2. Choose the number from **Dialpad**, **Contacts** or **History**, then call it.

With two calls, the call screen shows:

| Button | What it does |
| --- | --- |
| **Swap** | Switches between the two calls. The other one goes on hold. |
| **Merge** | Joins both calls into a three-way call. |
| **Split** | Splits a three-way call back into two separate calls. |
| **Transfer** | Choose **Merge current calls and leave** to connect the two people to each other and drop out yourself, or **Transfer active call** to transfer the call you're talking on. |
| **Leave** | In a three-way call, connects the other two people and drops you from the call. |

In a three-way call, the red phone button ends the call for everyone.

To choose which list opens when you click **Add** or **Transfer**, go to **Settings** › **Defaults** and set **Default mode for 'Add call'** and **Default mode for 'Transfer'**.

## Answer a second incoming call

If a call comes in while you're on another call, choose:

- **Hang up + accept**: ends your current call and answers the new one.
- **Pause + accept**: puts your current call on hold and answers the new one.
- **Decline**: rejects the new call.

## Move a call to another device

If you have more than one device, such as the desktop Webphone and a desk phone or mobile app, you can move a one-to-one call between them. The other person stays connected the whole time.

1. During the call, click **Move**.
2. Choose the device to move the call to. The list shows the devices set up for your user, except the one you're using.
3. Click **Move**.

The call ends on your current device and rings on the device you chose. Answer it there to carry on.

**Move** only appears during a call with one other person. Your administrator adds devices to your user: see [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/). You can see your devices in [Webphone device management](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-device-management/).

## Related

- [Transfer a call](https://kb.voipcloud.online/au/troubleshooting/transfer-a-call/)
- [Headsets and audio devices in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/headsets-and-audio-devices/)
- [Webphone overview](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-overview/)