# Join or leave queues and ring groups in the Webphone

> Choose which queues and ring groups send you calls, take a single queue call, and switch call flow controls from the Webphone.

- URL: https://kb.voipcloud.online/au/phones-and-apps/webphone/queues-and-ring-groups-in-the-webphone/
- Section: Phones and apps › Webphone
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

In the Webphone, **Services** › **Call controls** lets you choose which queues and ring groups send you calls. You can also take a single call from a queue you've left, and switch call flow controls between their two routes.

## Before you start

- Your PBX administrator adds you to each [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/), [Queue callback](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue-callback/) or [Ring group](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/ring-group/). The Webphone only lists the ones you belong to.
- If you see your queues but no switches, your administrator has turned on **Disable the controls for queue and ring group membership** in your [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) settings. Ask them to change your membership.
- [Call flow controls](https://kb.voipcloud.online/au/pbx/conditions/call-flow-control/) only appear if you have access to them. The administrator gives access with **All Webphone users have access to this object**, or by adding you under **Users**.

## Join or leave a queue or ring group

1. Open **Services**, then **Call controls**.
2. Under **Queue membership** and **Ring group membership**, turn the switch next to each one:
   - **On:** you get its calls.
   - **Off:** you stop getting its calls.
3. Click **Apply changes**.

The Webphone applies your changes for you, so no one needs to click **Apply configuration** in the PBX. Leaving one queue doesn't affect your other queues or ring groups, or calls made to you directly.

**Important:** If every member of a queue leaves it, is offline or has Do Not Disturb on, new calls can follow the queue's **All users offline or on DND mode** path. Check with your administrator before everyone leaves a queue at once.

## Take one call from a queue you've left

Each queue shows how many calls are waiting, for example **2 calls waiting to be answered**. A queue callback shows how many people are waiting for a callback instead.

When your switch for a queue is off, the queue shows **Accept a call**. Click it to take one waiting call without rejoining the queue. While you wait for it, the queue shows **Awaiting once-off call**.

**Accept a call** is greyed out when no calls are waiting.

## Switch a call flow control

1. Open **Services** › **Call controls**.
2. Under **Call flow controls**, choose **Active** or **Passive** for the control.
3. Click **Apply changes**.

Calls then follow the path for the state you chose. See [Call flow control](https://kb.voipcloud.online/au/pbx/conditions/call-flow-control/) for what each state does in your call flow.

## Open Call controls by default

The **Services** tab can open on **Call controls**, **Call parking** or **Voicemail**. To choose, go to **Settings** › **Defaults** › **Default 'Services' tab page**. If you have unread voicemail, **Services** opens on **Voicemail** instead.

## On the mobile app

The [Webphone mobile app](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-mobile-app/) has the same call controls on its **Services** tab.

## Check it works

Ask a colleague to call the queue or ring group. With your switch on, the call should reach you. With it off, it shouldn't.

## Next steps

- [Answer a colleague's call in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/answer-a-colleagues-call/)
- [Webphone device management](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-device-management/)
- [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/)