# Sign in to the Webphone for the first time

> Set your Webphone password, sign in on the browser or desktop app, and set up two-factor authentication.

- URL: https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-first-sign-in/
- Section: Phones and apps › Webphone
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

This guide takes you from the Webphone invitation email to your first call. It takes about five minutes. You'll need your phone for the authenticator app.

## Before you start

- Your PBX administrator must have added your email and a Webphone device to your user. If you haven't received an invitation, ask them to check [Set up the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/set-up-the-webphone/).
- Install an authenticator app on your phone, such as Google Authenticator. Any authenticator app works.

## 1. Set your password

1. Open the email **Invitation to the Webphone**.
2. Click **Click here to set a password for your new Webphone account** and choose a password. The link is valid for 72 hours.

![Invitation to the Webphone email with the set-password link](https://kb.voipcloud.online/au/images/phones-and-apps/webphone/webphone-first-sign-in-invitation.webp)

You're then taken to the Webphone sign-in page. Bookmark it so you can come back.

If the link has expired, click **Forgot your password?** on the sign-in page, or ask your administrator to reset your password.

## 2. Sign in

**In a browser:** enter your email in **PBX user object email**, enter your **Password** and click **Log in**.

**In the desktop app:** on the sign-in page, click **Download** at the bottom and choose **Windows**, **macOS** or **Linux**. Install and open the app, then sign in with the same email and password.

![Webphone sign-in page with the Download menu open](https://kb.voipcloud.online/au/images/phones-and-apps/webphone/webphone-mobile-app-download.webp)

You can only sign in to the versions your administrator gave you. For example, with only a Webphone desktop device, the browser version shows **Seems like you're trying to log in to the wrong place** and offers the app downloads instead. To change the language, use the language menu at the bottom of the sign-in page.

## 3. Set up two-factor authentication

The first time you sign in, the Webphone asks you to set up two-factor authentication (2FA). It's mandatory, and it stops anyone who learns your password from making calls on your account.

1. If you don't have an authenticator app yet, click **iOS** or **Android** to get Google Authenticator.
2. In your authenticator app, add a new account (in Google Authenticator, tap **+**). Scan the QR code on the screen, or type the secret key shown above it.
3. Enter the 6-digit code from the app in the box below the QR code and click **Enable**.

![Webphone 2FA setup with the app buttons, secret key and QR code, blurred](https://kb.voipcloud.online/au/images/phones-and-apps/webphone/webphone-first-sign-in-2fa.webp)

**Important:** Scan the large QR code for your account, not a smaller code that links to an app store.

Next time you sign in, enter the current code from your authenticator app and click **Log in**. In a browser, you can tick **Remember this browser for 30 days**. If you lose your phone, ask your administrator to [reset your Webphone 2FA](https://kb.voipcloud.online/au/phones-and-apps/webphone/reset-webphone-two-factor/).

## Check it works

1. Allow the Webphone to use your microphone and show notifications when your browser or computer asks.
2. Call your mobile from the **Dialpad**. It should ring and show your caller ID.
3. Ask someone to call you. The Webphone should ring and show an incoming call.

If it doesn't ring, see [Webphone notifications and ringtone](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-notifications-and-ringtone/).

## Next steps

- [Webphone overview](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-overview/)
- [Webphone mobile app](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-mobile-app/)
- [Click-to-call on Windows](https://kb.voipcloud.online/au/phones-and-apps/webphone/click-to-call-on-windows/)