# Caller ID on transferred calls

> Show the original caller's number, not your colleague's, when a call is transferred or picked up from parking.

- URL: https://kb.voipcloud.online/au/phones-and-apps/yealink/caller-id-on-transferred-calls/
- Section: Phones and apps › Yealink
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

By default, when a colleague transfers or parks a call, your Yealink phone shows the colleague who passed it on. You can change this so the phone shows the original caller's number instead.

## When it works

This is supported on Yealink phones only. It may not work as expected on other phones. The caller's number is usually passed on for:

- attended transfers of incoming and outgoing calls;
- blind transfers of incoming calls;
- answering a call that's ringing on another phone;
- picking up a parked call, when an incoming call was parked by attended or blind transfer;
- picking up a parked call, when an outgoing call was parked by attended transfer.

## Before you start

[Open a support ticket](https://kb.voipcloud.online/au/support/support-tickets/) and ask the support team to turn on external caller ID for transferred and parked calls. It's an account setting that only the support team can change, and it's off by default. Your phones need this as well as the phone setting below.

## Steps

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

1. Type the phone's IP address into a web browser (press **OK** on the phone to see it) and sign in. The default username and password are both `admin`.
2. Go to **Account** › **Advanced**.
3. Set **Caller ID Source** to **RPID-PAI-FROM**.
4. Click **Confirm**.
5. If the phone has more than one account, repeat for each one.

![Account Advanced page with Caller ID Source set to RPID-PAI-FROM](https://kb.voipcloud.online/au/images/phones-and-apps/yealink/caller-id-on-transferred-calls-source.webp)

For auto-provisioned phones, you can set this from the PBX instead with `account.1.cid_source = 3`. See [Advanced auto-provisioning settings](https://kb.voipcloud.online/au/phones-and-apps/yealink/auto-provisioning-advanced/#show-the-callers-number-on-transferred-and-parked-calls).

## Check it works

Ask a colleague to transfer an outside call to you. Your phone should show the caller's number while it rings.

## Related

- [Transfer calls on a Yealink phone](https://kb.voipcloud.online/au/phones-and-apps/yealink/transfer-calls-on-yealink/)
- [Call parking](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/call-parking/)