# Reset a Yealink phone to factory settings

> Wipe a Yealink desk, DECT or Teams phone back to its factory settings from the web interface or the phone.

- URL: https://kb.voipcloud.online/au/phones-and-apps/yealink/factory-reset/
- Section: Phones and apps › Yealink
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

A factory reset erases every setting on the phone, including its SIP account. Use it when:

- the phone isn't working properly and nothing else has helped;
- you're setting up a used or second-hand phone, or one you've unboxed and started before;
- you're giving away or selling the phone, and want to remove your details.

An [auto-provisioned](https://kb.voipcloud.online/au/phones-and-apps/yealink/auto-provisioning/) phone downloads its settings again after the reset. A manually set up phone needs its SIP details entered again.

## From the web interface

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

1. Sign in to the phone's web interface (press **OK** on the phone to see its IP address).
2. Go to **Settings** › **Upgrade**.
3. Click **Reset to Factory Settings** and confirm.
4. Wait a few minutes while the phone resets and restarts.

![Upgrade page on a T54W with the Reset to Factory Settings button](https://kb.voipcloud.online/au/images/phones-and-apps/yealink/factory-reset-web.webp)

The page looks different on some models.

## From the phone

### Desk phones (T31, T33, T43, T46, T53, T54, T57)

1. Press and hold the **OK** key until the phone asks whether to reset to factory settings. This takes a few seconds.
2. Follow the prompts on the screen.

![Yealink T54 desk phone with the OK key circled](https://kb.voipcloud.online/au/images/phones-and-apps/yealink/factory-reset-desk-ok-key.webp)

### DECT handsets and bases (W56H, W59R, W73H)

From the handset:

- **Reset the handset** (to pair it with a different base): press **OK**, then go to **Settings** › **System Settings** › **Handset Reset**.
- **Reset the base** (to start a new setup): press **OK**, then go to **Settings** › **System Settings** › **Base Reset**.

![Yealink W56H handset and base station](https://kb.voipcloud.online/au/images/phones-and-apps/yealink/factory-reset-dect.webp)

If the handset asks for a PIN, check Yealink's help for your model.

### Microsoft Teams phones (MP54, MP56, MP58, VP59)

1. Press and hold the **\*** and **#** keys together for a few seconds.
2. Follow the prompts on the screen.

![Yealink MP56 with the star and hash keys highlighted](https://kb.voipcloud.online/au/images/phones-and-apps/yealink/factory-reset-teams-phone.webp)

## After the reset

- **Auto-provisioned phones:** keep the phone connected to the network and wait for it to come online in **PBX** › **Devices**.
- **Manually set up phones:** enter the SIP details again. See [Set up a Yealink desk phone manually](https://kb.voipcloud.online/au/phones-and-apps/yealink/manual-setup-desk-phones/).
- The web interface password goes back to the default (`admin`). On a manually set up phone, change it again. An auto-provisioned phone gets the passwords set in its SIP device's **Yealink settings** again.

## Related

- [Yealink common issues](https://kb.voipcloud.online/au/phones-and-apps/yealink/yealink-common-issues/)