# Overview report

> See call totals by day, by hour and by day of the week to find your busiest times.

- URL: https://kb.voipcloud.online/au/reports/call-statistics-overview/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/overview
- Last reviewed: 2026-11-09

The **Overview** report sums up your calls for a period: how many came in and went out, how many were answered or missed, and when. Use it to plan staffing around your busiest days and hours. To see individual calls, use [Call history](https://kb.voipcloud.online/au/reports/call-history/).

## Run the report

1. Go to **Reports** › **Overview**.
2. Choose the dates in the date range picker. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to narrow the report if needed, then click **Apply**. You can filter by **Subaccount**, **Call type**, **Call status**, **Phonebook contact**, **Phone number**, **Caller ID**, **Dialed number** and **Terminate cause**. **Reset** clears the filters.
4. Choose **Total calls**, **Inbound** or **Outbound**.

You can choose dates within the last six months.

![Overview report with totals for all, inbound, outbound, answered and missed calls, and a chart of calls per day](https://kb.voipcloud.online/au/images/reports/call-statistics-overview-report.webp)

## What it shows

| Item | What it shows |
| --- | --- |
| Total calls | All calls in the period. |
| Inbound | Calls received. |
| Outbound | Calls made. |
| Answered | Calls that were answered. |
| Missed/Not answered | Inbound calls nobody answered, and outbound calls the other party didn't answer. |
| Overview chart | Calls for each day of the period. |
| During the day chart | Calls for each hour of the day. Shows your peak hours. |
| By day of the week chart | Calls for each weekday. Shows your busiest days. |

## Save or schedule it

- Click **Save report** to download the report, with your filters applied, as a PDF.
- Click **Daily reporting** to email reports to chosen administrators every day. See [Reports overview](https://kb.voipcloud.online/au/reports/reports-overview/#get-a-report-emailed-every-day).

## Tips

- Switch to **Inbound** to see when customers call you, and to **Outbound** to see when your team makes calls.
- For a longer view, use [Monthly call volume](https://kb.voipcloud.online/au/reports/monthly-call-volume/), which covers the last six months.

## Related

- [Call history](https://kb.voipcloud.online/au/reports/call-history/)
- [User statistics](https://kb.voipcloud.online/au/reports/user-statistics/)