# Monthly call volume

> Compare inbound and outbound calls month by month over the last six months.

- URL: https://kb.voipcloud.online/au/reports/monthly-call-volume/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/volume
- Last reviewed: 2026-11-09

**Monthly call volume** shows your calls for each of the last six months, with inbound and outbound calls kept separate. Use it to spot trends, such as a busy season or a drop in missed calls. For a specific month or day, use the [Overview](https://kb.voipcloud.online/au/reports/call-statistics-overview/) or [Call history](https://kb.voipcloud.online/au/reports/call-history/) report instead.

## Run the report

1. Go to **Reports** › **Monthly call volume**. The report always covers the last six months.
2. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to narrow the report by user (**Subaccount**), **Phonebook contact**, **Phone number**, **Caller ID** or **Dialed number**, then click **Apply**. For outbound calls, the phone number is the caller ID that was used.

![Monthly call volume chart of answered and missed inbound calls for each of the last six months](https://kb.voipcloud.online/au/images/reports/monthly-call-volume-report.webp)

## What it shows

Two charts, **Inbound calls over the last 6 months** and **Outbound calls over the last 6 months**, each with a table below.

| Column | Inbound calls | Outbound calls |
| --- | --- | --- |
| Month | The month. | The month. |
| Total duration | Time spent on inbound calls. | Time spent on outbound calls. |
| Average duration | Average length of an inbound call. | Average length of an outbound call. |
| Answered | Calls your team answered. | Calls the other party answered. |
| Missed / Not answered | **Missed**: calls nobody answered. | **Not answered**: calls the other party didn't answer. |
| Total | All inbound calls. | All outbound calls. |

## Save the report

Click **Save report** to save it, with your filters applied, as a PDF.

## Related

- [Overview report](https://kb.voipcloud.online/au/reports/call-statistics-overview/)
- [User statistics](https://kb.voipcloud.online/au/reports/user-statistics/)