# User statistics

> Compare how many calls each user made, answered and missed, and how long they spent on calls.

- URL: https://kb.voipcloud.online/au/reports/user-statistics/
- Section: Reports
- Type: reference
- Applies to: All countries
- Portal page: /reports/user_reports
- Last reviewed: 2026-11-09

**User statistics** shows the calls of each user in the PBX side by side: how many they made and received, how many were answered or missed, and how long they spent on calls. Use it to compare workloads or follow up on missed calls.

## Run the report

1. Go to **Reports** › **User statistics**.
2. Choose the dates in the date range picker. To include only certain hours, drag the **Time range:** slider.
3. Click **Filter** to choose the users to include, then click **Apply**. You can also filter by **Call type**, **Caller ID prefix**, **Caller ID** and **Dialed number**.
4. Choose **Total calls**, **Inbound** or **Outbound**.

![User statistics table with calls, answered, missed, total duration and average duration for each user, and a chart below](https://kb.voipcloud.online/au/images/reports/user-statistics-report.webp)

## What it shows

| Column | What it shows |
| --- | --- |
| User | The user's internal number and name. |
| Number of calls | All calls for the user in the period. |
| Answered | Calls that were answered. |
| Missed/Not answered | Inbound calls the user didn't answer, and outbound calls the other party didn't answer. |
| Total duration | Time spent on calls. |
| Average duration | Average length of a call. |

Click a column header to change the sort order. Below the table, charts show **Total calls**, **Total duration**, **Average duration**, **Daily call volume** and **Hourly call volume**.

Calls from a [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/) or [Ring group](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/ring-group/) that ring a user but are answered by someone else count as missed for that user only when **Count each missed call in user statistics** is turned on in that object. Leave it off if you don't want those rings to inflate missed-call figures.

## Export or schedule it

- Click **Email report** to get the report with your filters applied. Choose the recipients under **Administrators** or **Email**, then click **Send**. The report arrives as both CSV and PDF. You can send one request every ten minutes.
- Click **Daily reporting** to email it to chosen administrators every day. See [Reports overview](https://kb.voipcloud.online/au/reports/reports-overview/#get-a-report-emailed-every-day).

## Related

- [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/)
- [Queue statistics](https://kb.voipcloud.online/au/reports/queue-statistics/)
- [Call history](https://kb.voipcloud.online/au/reports/call-history/)