# Announcement scripts

> Example scripts for voicemail greetings, phone menus and queue messages that you can adapt and record.

- URL: https://kb.voipcloud.online/au/services/announcement-scripts/
- Section: Services
- Type: reference
- Applies to: All countries
- Last reviewed: 2026-11-09

Use these scripts as a starting point for the messages your callers hear. Replace the words in [square brackets], then record the message yourself, generate it with AI, or order a voice artist in [Voiceover productions](https://kb.voipcloud.online/au/services/voiceover-productions/). Upload the file to the matching PBX object.

Keep each message short and say the most important thing first.

## Voicemail greetings

Upload to a [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/) box.

| Use | Script |
| --- | --- |
| Personal | "Hi, you've reached [name] at [company]. I can't take your call right now. Please leave your name, number and a short message, and I'll call you back as soon as I can." |
| After hours | "Thanks for calling [company]. We're closed right now. Our hours are [days], [opening time] to [closing time]. Leave a message and we'll call you back during business hours, or visit [website]." |

## Phone menu (IVR) welcome

Upload to a [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/). Make sure the options you read out match the keys set up in the menu.

| Use | Script |
| --- | --- |
| Standard menu | "Thanks for calling [company], specialists in [what you do]. For customer service, press 1. For technical support, press 2." |
| With extension dialling | "Thanks for calling [company]. If you know the extension you need, dial it now. Otherwise, for sales press 1, for support press 2, or for accounts press 3." |
| Menu has changed | "Welcome to [company]. Our menu options have changed, so please listen carefully. For customer service, press 1. For technical support, press 2." |

## Queue greeting

Upload as the **Greeting** in a [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/), played when a caller joins the queue.

| Use | Script |
| --- | --- |
| Short | "We're connecting you to one of our team. Please hold and we'll be with you shortly." |
| Friendly | "Our team will be with you soon. Please stay on the line and we'll take your call as quickly as we can." |

## Queue periodic messages

Upload as the **Periodic announcement for callers in second position or later** in a [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/). It repeats while callers wait. Only mention "press 1" if you've turned on **Enable exit code** with 1 as the exit key and connected the **Exit code** path to [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/) or a [Queue callback](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue-callback/).

| Use | Script |
| --- | --- |
| Leave a message | "Our team is helping other callers. Please keep holding and the next available person will answer. Or press 1 to leave a message and we'll call you back." |
| Callback | "Thanks for your patience. Everyone is still busy. Please keep holding, or press 1 and we'll call you back." |

## Related

- [Announcement](https://kb.voipcloud.online/au/pbx/audio/announcement/)
- [Voiceover productions](https://kb.voipcloud.online/au/services/voiceover-productions/)