# PBX licences

> Order, change and cancel user and device licences, call plans, SMS plans and the Integrations service.

- URL: https://kb.voipcloud.online/au/services/pbx-licences/
- Section: Services
- Type: reference
- Applies to: All countries
- Portal page: /order_services/pbx_licenses
- Last reviewed: 2026-11-09

**PBX licences** is where you buy what each person needs to use the phone system. Open it from **Services** › **PBX licences**.

| Licence | What it's for |
| --- | --- |
| User licence | One per person who makes or receives calls. Each user licence has its own subaccount. |
| Device licence | One per phone or app the user has. Someone with an office desk phone and a mobile app needs two device licences. |
| Call plan | Needed to make outgoing calls. Plans with a higher monthly fee have cheaper call rates. |
| SMS plan | Needed to send SMS. |
| Integrations | An account-wide service on the **Advanced features** tab. It turns on the API, webhooks, Zapier and CRM integrations. |

**On a free trial?** Free trial accounts can add up to 5 users and up to 5 SIP trunk channels. For more, verify your identity and activate your account. See [Your free trial](https://kb.voipcloud.online/au/getting-started/free-trial/).

## Users, devices and plans

The **Users, devices and plans** tab lists every user licence with its subaccount, device count, call plan and SMS plan.

![Users, devices and plans tab with each user's devices, call plan and SMS plan](https://kb.voipcloud.online/au/images/services/pbx-licences-users-devices-plans.webp)

| Setting | What it does |
| --- | --- |
| Search by name or subaccount | Finds a user licence. |
| Call plan / SMS plan filters | Show only licences on a particular plan. |
| Show only non-assigned licences | Shows licences that aren't linked to a **User** object in the PBX yet. |
| Devices | Click **+** or **−** to change how many device licences the user has. |
| Call plan | The call plan for this user. You can change it at any time. |
| SMS plan | The SMS plan for this user. Some plans show how many free monthly outbound SMS are left. |
| Unsubscribe | Cancels this user licence, with its devices and plans. |
| Add user | Adds a new user licence with one device. |

To compare call rates between plans, use [Rates search](https://kb.voipcloud.online/au/billing/check-call-rates/) on the **Billing** tab.

## Add a user

1. Go to **Services** › **PBX licences** › **Users, devices and plans**.
2. Click **Add user**.
3. Set the number of **Devices**, and choose a **Call plan** and **SMS plan**.
4. Check the cost in **Order summary** on the right.
5. Tick **Agree to service terms and conditions** and click **Submit order**.

Then set the person up in the PBX: drag a [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) onto the canvas, choose the new licence as its **Licence subaccount**, add their devices and click **Apply configuration**. See [Set up your phone system](https://kb.voipcloud.online/au/getting-started/set-up-your-phone-system/) for the full walkthrough.

## Change devices or plans

1. Find the user in the list.
2. Change the **Devices** count, **Call plan** or **SMS plan**.
3. Tick **Agree to service terms and conditions** and click **Submit order**.

## Remove a user

Remove the person from the PBX first, then cancel the licence.

1. On the **PBX** tab, delete the **User** object and remove the devices it used in [Devices](https://kb.voipcloud.online/au/pbx/settings/devices/). Click **Apply configuration**.
2. Go to **Services** › **PBX licences** and click **Unsubscribe** next to the user.
3. Tick **Agree to service terms and conditions** and click **Submit order**.

The user licence, its devices and its plans are cancelled.

**Note:** Cancelled licences and plans aren't refunded pro rata. You don't get money back for the rest of the month after you cancel.

## Advanced features

The **Advanced features** tab lists account-wide services, each with a description.

**Integrations** connects your PBX to third-party services. Its monthly fee depends on the number of user licences, and you need at least one user licence to activate it. It's needed for:

- the [API request](https://kb.voipcloud.online/au/pbx/advanced/api-request/) and [Webhook](https://kb.voipcloud.online/au/pbx/advanced/webhook/) objects in the PBX;
- the PBX API and webhooks on the **Integrations** tab;
- CRM integrations, which show the caller's CRM details in the Webphone during a call and in the phonebook and call history;
- Zapier automations from the Webphone.

To turn it on, click **Activate** next to **Integrations**, tick **Agree to service terms and conditions** and click **Submit order**. The **PBX licences** menu item then shows **Integrations enabled**. To turn it off, click **Deactivate**.

**Fax to email** sends incoming faxes to email addresses as PDF files. Use **+** and **−** to set how many licences you need. One licence lets you create one **Fax to email** object in the PBX.

See [Integrations overview](https://kb.voipcloud.online/au/integrations/integrations-overview/) for what you can connect.

## Related

- [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/)
- [Devices](https://kb.voipcloud.online/au/pbx/settings/devices/)
- [Check call rates](https://kb.voipcloud.online/au/billing/check-call-rates/)