# SMS to Webphone users

> Let users send and receive text messages in the Webphone from an SMS-enabled number.

- URL: https://kb.voipcloud.online/au/services/phone-numbers/sms-to-webphone-users/
- Section: Services › Phone numbers
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Route an SMS-enabled number to one or more users so they can send and receive texts in the Webphone. Incoming texts appear in the Webphone of every user you choose.

**On a free trial?** SMS isn't available during the free trial. You can set this up once your account is active. See [Your free trial](https://kb.voipcloud.online/au/getting-started/free-trial/).

## Before you start

- An SMS-enabled number, such as a [virtual mobile number](https://kb.voipcloud.online/au/services/phone-numbers/virtual-mobile-numbers/).
- Each user needs a Webphone device (**Webphone browser**, **Webphone desktop** or **Webphone mobile**). SMS doesn't work on desk phones or third-party softphones. See [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/).
- To send texts, the user's licence needs an **SMS plan**. Set it in [PBX licences](https://kb.voipcloud.online/au/services/pbx-licences/).

## 1. Route the number to users

1. Go to **Services** › **Phone numbers** and open the **Active numbers** tab.
2. Next to the number, click **SMS routing**.
3. Under **Users who can receive and send SMS from this number in the Webphone**, select each **User**. To add more users, click **+**.
4. Click **Save**. The change can take up to 10 minutes.

Some numbers can only receive SMS until Application-to-Person messaging (A2P) is activated, because of regulatory requirements. The window then says **Users who can receive SMS from this number in the Webphone** and shows a note.

## 2. Check the user's SMS settings (optional)

In the PBX, open the [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) settings:

- **Default SMS ID** picks the number used when the user starts a new SMS chat. It's useful when a user has several SMS-enabled numbers.
- **Allowed alphanumeric SMS IDs** lets them send from your company name instead of a number. You need to register a sender ID first: see [SMS sender ID register](https://kb.voipcloud.online/au/security/sms-sender-id-register/).

Click **Save** and **Apply configuration** after any change.

## Check it works

1. Sign in to the Webphone as one of the users.
2. Send a text from a mobile to the number. It should appear in the Webphone.
3. Reply from the Webphone. The mobile should receive it from your number.

## Rules and limits

- A standard SMS holds 160 characters. Longer messages are split into parts of 153 characters, up to 3 parts (459 characters).
- If a message has emojis or non-Latin characters, one SMS holds 70 characters and the maximum is 201 characters.

To check whether you can send SMS to a destination, look for an outbound SMS rate in [Rates search](https://kb.voipcloud.online/au/billing/check-call-rates/).

## Next steps

- [Webphone overview](https://kb.voipcloud.online/au/phones-and-apps/webphone/webphone-overview/)
- Forward texts to email: [SMS to email](https://kb.voipcloud.online/au/services/phone-numbers/sms-to-email/).