# 1800 and 1300 numbers

> Buy a 1800 toll-free or 1300 shared-cost number and route it in your call flow.

- URL: https://kb.voipcloud.online/au/services/phone-numbers/toll-free-numbers/
- Section: Services › Phone numbers
- Type: guide
- Applies to: Australia
- Last reviewed: 2026-11-09

1800 (toll-free) and 1300 (shared-cost) numbers are national numbers that aren't tied to one area. You buy them in **Services** › **Phone numbers** and route them in the PBX like any other number.

## Before you start

- Toll-free and 1300 numbers can't be ordered during the free trial, which only allows local numbers. Activate your account first. See [Your free trial](https://kb.voipcloud.online/au/getting-started/free-trial/).
- These numbers can't be used as a caller ID for outgoing calls. Users need a local or mobile number as their **Default caller ID**.

## 1. Order the number

1. Go to **Services** › **Phone numbers** and open the **Order new numbers** tab.
2. Turn on **Toll-free and special numbers**.
3. In **Area**, choose the toll-free option you want (1300 or 1800).
4. Under **Available numbers**, tick the number you want. It moves to **Selected numbers**.
5. Check the monthly cost in **Order summary**. **Total due today for all services** shows what you pay now, and the **Submit order** button shows the same amount.
6. Tick **Agree to service terms and conditions** and click **Submit order**.

## 2. Add it to your call flow

1. On the **PBX** tab, drag **Inbound number** onto the canvas and click the gear icon.
2. Enter a **Name**, select the number under **Available numbers** and click the right arrow to move it to **Included numbers**.
3. Click **Save**, connect the object to where calls should go, and click **Apply configuration**.

See [Inbound number](https://kb.voipcloud.online/au/pbx/receive-calls/inbound-number/) for details.

## Check it works

Call the number from a mobile and from a landline. The phone or user you connected should ring.

## Want a particular 1300 or 1800 number?

The support team can't run a manual search for 1300 or 1800 numbers. Instead:

1. Search the ACMA numbering system for the number you want.
2. If it's **Spare** with no enhanced rights of use (EROU) holder, create an ACMA account and buy it as a smart number.
3. Port it in: see [Smart numbers](https://kb.voipcloud.online/au/services/number-porting/smart-numbers/).

If the number is allocated to a carrier, call it to see if it's in use. If it isn't, the current carrier may sell it to you, and you can then port it in. If someone already holds its EROU, you can't buy it until the EROU expires and the number returns to ACMA.

## Next steps

- Move an existing 1300 or 1800 number: [Porting overview](https://kb.voipcloud.online/au/services/number-porting/porting-overview/).
- Ring a mobile from the number: [Forward calls to a mobile](https://kb.voipcloud.online/au/call-flows/forward-calls-to-a-mobile/).