# Virtual mobile numbers

> Buy a 04 virtual mobile number for calls and SMS, add it to your call flow and route its texts.

- URL: https://kb.voipcloud.online/au/services/phone-numbers/virtual-mobile-numbers/
- Section: Services › Phone numbers
- Type: guide
- Applies to: Australia
- Last reviewed: 2026-11-09

A virtual mobile number is an Australian mobile number (04) that works through your phone system instead of a SIM card. Calls to it go through your PBX call flow like any other number, and it can send and receive SMS through the Webphone or forward texts to email.

## Before you start

- Virtual mobile numbers can't be ordered during the free trial, which only allows local numbers. Activate your account first. See [Your free trial](https://kb.voipcloud.online/au/getting-started/free-trial/).
- Virtual mobile numbers have an activation fee.

## 1. Order the number

1. Go to **Services** › **Phone numbers** and open the **Order new numbers** tab.
2. Turn on **Mobile numbers**.
3. In **Area**, choose the mobile option.
4. Under **Available numbers**, tick the number you want. It moves to **Selected numbers**.
5. Check the monthly cost and the **Activation fees** in **Order summary**. **Total due today for all services** shows what you pay now, and the **Submit order** button shows the same amount.
6. Tick **Agree to service terms and conditions** and click **Submit order**.

## 2. Add it to your call flow

1. On the **PBX** tab, drag **Inbound number** onto the canvas and click the gear icon.
2. Enter a **Name**, select the number under **Available numbers** and click the right arrow to move it to **Included numbers**.
3. Click **Save**, connect the object to where calls should go, and click **Apply configuration**.

See [Inbound number](https://kb.voipcloud.online/au/pbx/receive-calls/inbound-number/) for details.

## 3. Route its SMS

Incoming texts don't go through the call flow. Choose where they go with **SMS routing** in **Services** › **Phone numbers** › **Active numbers**. You can choose email addresses and Webphone users for the same number:

- to one or more email addresses: [SMS to email](https://kb.voipcloud.online/au/services/phone-numbers/sms-to-email/);
- to users in the Webphone, who can also reply: [SMS to Webphone users](https://kb.voipcloud.online/au/services/phone-numbers/sms-to-webphone-users/).

## Check it works

1. Call the number from another phone. The phone or user you connected should ring.
2. Send a text to the number. It should arrive at the email address or Webphone users you chose. Texts can take a few minutes.

## Next steps

- Use the number as a user's caller ID: set **Default caller ID** in the [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/) settings.
- Move an existing mobile number to your account: [Mobile number porting](https://kb.voipcloud.online/au/services/number-porting/mobile-number-porting/).