# Voiceover productions

> Create professional greetings and menu prompts with the AI voice generator or a professional voice artist.

- URL: https://kb.voipcloud.online/au/services/voiceover-productions/
- Section: Services
- Type: guide
- Applies to: All countries
- Portal page: /order_services/voice_artist
- Last reviewed: 2026-11-09

Many PBX objects play an audio file to callers, such as an [Announcement](https://kb.voipcloud.online/au/pbx/audio/announcement/), a [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/) or [Voicemail](https://kb.voipcloud.online/au/pbx/accept-make-divert/voicemail/) greeting. **Services** › **Voiceover productions** gives you two ways to get a professional-sounding file:

| Option | How it works | When you get it |
| --- | --- | --- |
| **Voice generator by AI** | Type your text, choose a voice and generate the file yourself. | Straight away. |
| **Professional recording** | A professional voice artist records your script. | After some production time. The finished files are emailed to the account's primary email address. |

**Important:** The professional voice artist service is non-refundable and must be paid in full. Voiceover productions aren't available during the free trial; see [Your free trial](https://kb.voipcloud.online/au/getting-started/free-trial/).

## Before you start

Write your script. [Announcement scripts](https://kb.voipcloud.online/au/services/announcement-scripts/) has examples for greetings, menus and queue messages you can adapt.

## Generate a file with AI

1. Go to **Services** › **Voiceover productions** and open the **Voice generator by AI** tab.
2. Under **Settings**, choose the **Language**, **AI algorithm** and **Voice**.
3. Adjust **Speed** and **Pitch** if needed. Click **Listen to the example** to hear the voice.
4. Type your script in the **Voice generator** box.
5. Check **Cost to generate**, then click **Generate**. The cost is taken from your account balance.
6. Listen to the result and click **Download**. The file is a WAV file and is also kept in **History**.

![Voice generator by AI tab with language, AI algorithm, voice, speed and pitch settings](https://kb.voipcloud.online/au/images/services/voiceover-productions-voice-generator.webp)

**Note:** **History** keeps files generated in the last 7 days. Older files are deleted automatically, so download the ones you want to keep.

You can also generate a file without leaving the PBX: in the settings of an object that plays audio, such as **Announcement** or **Voice menu**, click **Voice generator by AI**. The file is saved straight into the object. The AI voice generator is only available for accounts with **Active** status.

## Order a professional recording

1. Go to **Services** › **Voiceover productions** and open the **Professional recording** tab.
2. Click **Add recording**.
3. Under **Select talent**, choose a voice artist. Click the play icon to hear a sample.
4. Under **Enter recording script**, type your script. About 70 words make a 30-second recording. **Estimated duration (sec)** shows the expected length.
5. Repeat for each recording you need. Add any extra requirements under **Comments**.
6. Tick **Agree to service terms and conditions** and click **Submit order**.

A recording fee is charged for every 30 seconds of each recording.

The voice artist's recordings are sent to the account's primary email address when they're ready.

## Check it works

Upload the file to the PBX object with **Upload file**, click **Save**, then **Apply configuration**. Call your number and listen to the message.

## Next steps

- [Announcement](https://kb.voipcloud.online/au/pbx/audio/announcement/)
- [Voice menu](https://kb.voipcloud.online/au/pbx/conditions/voice-menu/)
- [Music on hold](https://kb.voipcloud.online/au/pbx/settings/music-on-hold/)