# Network status

> Check whether there's a known issue with phone, Microsoft Teams or internet services before you troubleshoot.

- URL: https://kb.voipcloud.online/au/support/network-status/
- Section: Support and release notes › Support
- Type: reference
- Applies to: All countries
- Portal page: /support/network_status
- Last reviewed: 2026-11-09

**Network status** shows whether there are known issues with your provider's services. Check it first when calls, Teams calling or internet stop working, before you change any settings.

Go to **Support** › **Network status**.

![Network status page showing VoIP services, Microsoft Teams and Internet services, each with No reported issues](https://kb.voipcloud.online/au/images/support/network-status.webp)

## What it shows

The page has a card for each group of services:

- **VoIP services**: phone calls and phone numbers.
- **Microsoft Teams**: calling through Microsoft Teams.
- **Internet services**: internet connections from your provider. This card isn't shown for every provider.

A green card with **No reported issues** means the service is working normally. When there's a known issue, the card turns red and shows a message about it.

## If there's a known issue

You don't need to create a ticket for it. The team is already working on it. Check the page again for updates.

## If there's no reported issue

The problem is probably on your side or in your configuration. Try these:

- [Phone not ringing](https://kb.voipcloud.online/au/troubleshooting/phone-not-ringing/)
- [Device offline](https://kb.voipcloud.online/au/troubleshooting/device-offline/)
- [Poor call quality](https://kb.voipcloud.online/au/troubleshooting/poor-call-quality/)
- [Troubleshoot Microsoft Teams](https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/troubleshoot-teams/)

If you still need help, create a [support ticket](https://kb.voipcloud.online/au/support/support-tickets/).