# Add more Teams users

> Give another Microsoft Teams user calling when direct routing is already set up.

- URL: https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/add-teams-users/
- Section: Microsoft Teams and SIP trunking › Microsoft Teams
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Use this guide when direct routing already works for some users and you want to add another. It takes about 15 minutes. If you haven't set up direct routing yet, start with [Set up Microsoft Teams direct routing](https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/set-up-direct-routing/).

## Before you start

- Sign in to Microsoft 365 as a global administrator.
- Have a phone number ready for the new user. Order one in **Services** › **Phone numbers** if needed.

## 1. Check the user's Microsoft licence

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

In the Microsoft 365 admin centre, go to **Users** › **Active users**, click the user and open **Licenses and apps**. They need a licence that includes Teams plus the **Teams Phone Standard** add-on. See [step 1 of the setup guide](https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/set-up-direct-routing/#1-give-your-teams-users-the-right-licence).

## 2. Add the Teams account in the portal

1. Go to **Services** › **Microsoft Teams** and open the **Direct routing** tab.
2. Under **Microsoft Teams accounts**, click **Add account**.
3. Enter the user's **Microsoft 365 account** and choose a **Phone number**.
4. Tick **Agree to service terms and conditions** and click **Submit order**.

## 3. Connect the account in the PBX

Add the account to a User as a **Microsoft Teams** device, or to your SIP trunk in **Microsoft Teams gateway** mode, then click **Apply configuration**. See [Connect Teams users in the PBX](https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/connect-teams-users-in-the-pbx/).

## 4. Enable calling in PowerShell

You can generate these commands in the portal: under **PowerShell commands generator**, choose **Enable calling on your Microsoft Teams users**, click **Select accounts**, tick the new account and click **Generate**. The downloaded file has the commands for steps 2 and 3. Or type them yourself.

1. Open Windows PowerShell as administrator and sign in with the Microsoft 365 global administrator:

   ```powershell
   Connect-MicrosoftTeams
   ```

2. Assign the phone number. Use the number exactly as the portal shows it, in international format without spaces (for example `61XXXXXXXXX`, not `0XXXXXXXXX`):

   ```powershell
   Set-CsPhoneNumberAssignment -Identity "<email address>" -PhoneNumber "<phone number>" -PhoneNumberType DirectRouting
   ```

3. Give the user the voice routing policy:

   ```powershell
   Grant-CsOnlineVoiceRoutingPolicy -Identity "<email address>" -PolicyName "VC VoiceRoutingPolicy"
   ```

4. Give the user the dial plan:

   ```powershell
   Grant-CsTenantDialPlan -Identity "<email address>" -PolicyName "Voip dial plan"
   ```

Steps 3 and 4 use the names created during the original setup. If they fail, the names may be different in your tenant. Run `Get-CsOnlineVoiceRoutingPolicy` and `Get-CsTenantDialPlan` to see the names, and use those instead. If the dial plan was never created, follow [step 9 of the setup guide](https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/set-up-direct-routing/#9-let-teams-dial-numbers-without-a-country-code).

## Check it works

1. Ask the user to restart Teams. The **Calls** tab should show a dial pad. Microsoft can take up to 48 hours to show it.
2. Call a mobile from Teams, then call the user's number from a mobile.

If calls don't work, see [Troubleshoot Microsoft Teams](https://kb.voipcloud.online/au/teams-and-sip/microsoft-teams/troubleshoot-teams/).