# Transfer a call

> Pass a call to a colleague, team, parking slot or outside number from the Webphone, a Yealink phone or another SIP phone.

- URL: https://kb.voipcloud.online/au/troubleshooting/transfer-a-call/
- Section: Troubleshooting
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

You can pass a call you've answered to another person, a team, a parking slot or an outside number. This page shows how on each kind of phone, and which number to transfer to.

## Blind or attended?

| Type | What happens | Use it when |
| --- | --- | --- |
| **Blind** (cold) | The call goes straight to the new number. You don't speak to the other person first. | You know they're free, or the call is going to a team, queue or parking slot. |
| **Attended** (warm) | You call the other person first, tell them who's calling, then complete the transfer. If they can't take it, you return to the caller. | The other person needs context, or might not be available. |

Yealink phones also have a **semi-attended** transfer: you complete the transfer while the other phone is still ringing.

## Before you start

- You need the number to transfer to. Inside your PBX, use the **internal number** (extension) of the user, queue, ring group or call parking. Internal calls between users are free.
- An administrator can find each internal number in the object's settings on the **PBX** tab.

## Transfer in the Webphone

The browser, desktop and mobile Webphone all support blind and attended transfers.

1. During the call, click **Transfer**.
2. Choose the number from the **Dialpad**, **Contacts**, **History** or **Call parking** tab.
3. For a blind transfer, click **Transfer now**. For an attended transfer, click **Call first** and speak to the other person. Then click **Transfer** and choose **Merge current calls and leave**.

To park the call, open the **Call parking** tab and click **Park call**.

If you already have two calls on the line, you can transfer one to the other. See [During a call in the Webphone](https://kb.voipcloud.online/au/phones-and-apps/webphone/during-a-call-in-the-webphone/).

## Transfer on a Yealink desk or DECT phone

On a desk phone:

1. During the call, press the **TRANSFER** key or the **Transfer** soft key. The caller is put on hold.
2. Enter the number, or pick a contact from the directory or a speed dial key.
3. Finish the transfer:
   - **Blind:** press **B Transfer** or **TRANSFER** straight away.
   - **Semi-attended:** press **Send**, then press **TRANSFER** while it's ringing.
   - **Attended:** press **Send**, wait for an answer and speak to them, then press **TRANSFER**.

On a DECT handset (W-series), press **Options** › **Transfer** or the **TRAN** key, enter the number, and press **TRAN** again. For an attended transfer, dial with **OK** or the green phone key first.

Full steps, including intercom transfers between DECT handsets: [Transfer calls on Yealink](https://kb.voipcloud.online/au/phones-and-apps/yealink/transfer-calls-on-yealink/).

## Transfer on other SIP phones and softphones

Most SIP desk phones and softphones have a **Transfer** button, and many offer both blind and attended transfer. The names differ between brands, so check the phone's user guide. The general pattern is:

1. Press **Transfer** during the call. The caller is put on hold.
2. Dial the number.
3. Press **Transfer** again straight away (blind), or wait for the other person to answer and then press it (attended).

## Where to transfer to

| To | Dial |
| --- | --- |
| A colleague | Their user's **Internal number**. See [User](https://kb.voipcloud.online/au/pbx/accept-make-divert/user/). |
| A team | The **Internal number** of the [Ring group](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/ring-group/) or [Queue](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/queue/). |
| A parking slot | The call parking's **Internal number**, using a blind or attended transfer. The system puts the call in a free slot. Anyone can pick it up by dialling the slot number, or from **Call parking** in the Webphone. See [Call parking](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/call-parking/). |
| A menu, after-hours message or voicemail box | An [Internal number](https://kb.voipcloud.online/au/pbx/receive-calls/internal-number/) object connected to that part of the call flow. |
| An outside number, such as a mobile | The full number, as you'd dial it for an outgoing call. |

**Note:** - The voicemail object's own internal number opens the mailbox to listen to messages. To let a caller leave a message, transfer them to an **Internal number** object connected to the **Voicemail** instead.
- A transfer to an outside number is an outgoing call, so the user needs a call plan. The transferred call is charged to your account at the outbound rate of the transferring user's call plan.

## Check it works

1. Call your main number from a mobile and answer on your phone.
2. Transfer the call to a colleague's internal number. Their phone should ring and show the call.
3. Try a transfer to your call parking number, then pick up the call by dialling the slot number.

## Troubleshooting

- **Transfer fails or the call drops:** check the number is right and that the person or team you're transferring to has a device online. See [Phone not ringing](https://kb.voipcloud.online/au/troubleshooting/phone-not-ringing/).
- **The transferred call shows your number instead of the caller's** on a Yealink phone: see [Caller ID on transferred calls](https://kb.voipcloud.online/au/phones-and-apps/yealink/caller-id-on-transferred-calls/).
- **Microsoft Teams:** blind transfers to call parking slots may not work as expected from Teams. Use an attended transfer instead.

## Next steps

- [Call parking](https://kb.voipcloud.online/au/pbx/mass-incoming-calls/call-parking/)
- [Pickup groups](https://kb.voipcloud.online/au/pbx/settings/pickup-groups/)
- [Programmable keys on Yealink phones](https://kb.voipcloud.online/au/phones-and-apps/yealink/dss-keys-blf-speed-dial/)