# Account balance

> See every payment and charge on your account for a period, check call and SMS costs, and email the report.

- URL: https://kb.voipcloud.online/billing/account-balance/
- Section: Billing and account
- Type: reference
- Applies to: All countries
- Portal page: /billing/usage_history
- Last reviewed: 2026-11-09

**Billing** › **Account balance** is your account statement. It shows every payment and charge for the dates you choose, the cost of each call and SMS, and lets you email the report as a PDF or CSV. It was called **Usage history** in older versions of the portal.

![Account balance page with the Balance history tab, a date range, Email report and the summary boxes](https://kb.voipcloud.online/images/billing/account-balance-page.webp)

## Tabs

| Tab | What it shows |
| --- | --- |
| **Balance history** | Your opening and closing balance for the period, and the payments and charges in between. |
| **Call charges history** | Each call in the period, filtered as you need, with its cost. |
| **SMS charges history** | Each SMS in the period, with its cost. |

Choose the period with the date range at the top of each tab. You can only choose dates within the last six months. For older data, contact the support team.

## Balance history

The summary boxes add up to your closing balance:

| Box | What it includes |
| --- | --- |
| **Opening balance** | Your balance at the start of the period. |
| **Payments** | Top-ups and invoice payments. |
| **Service charges** | Subscriptions, such as licences and phone number fees. |
| **Call charges summary** | The cost of calls. |
| **SMS charges summary** | The cost of SMS. |
| **Adjustments** | Adjustments made to your balance by the accounts team. |
| **Closing balance** | Your balance at the end of the period. |

Click a box (other than **Opening balance** and **Closing balance**) to list the items behind it in the table below, with the **Date**, **Description** and **Credits** (amount) of each.

## Call and SMS charges

On **Call charges history**, the boxes at the top show **Total calls**, **Total duration**, **Average call duration** and **Total call costs** for the period. You can also set a time of day, and choose which table columns to show with **Columns**.

To narrow the list, click **Filter**, choose what you need and click **Apply**. The call filters are **Time range**, **Subaccount**, **Call type**, **Phonebook contact**, **Caller ID**, **Dialed number**, **Terminate cause** and **IP**. Click **Reset** to clear them. **SMS charges history** has its own **Filter** button.

For more detailed call reports, and daily emailed call reports, use the **Reports** tab. See [Call history](https://kb.voipcloud.online/reports/call-history/).

## Email a report

1. Choose the tab and the date range.
2. Click **Email report**.
3. Under **Administrators**, select the administrators to send it to. Under **Email**, you can add other email addresses.
4. Under **Format**, choose **PDF** or **CSV**.
5. Click **Send**.

The report covers the dates you chose and arrives by email shortly.

## Balance notifications

Click **Balance notifications** at the top of the page to get an email when your balance falls below an amount you choose. See [Low balance notifications](https://kb.voipcloud.online/billing/low-balance-notifications/).

## Related

- [Invoices and receipts](https://kb.voipcloud.online/billing/invoices/)
- [Check call rates](https://kb.voipcloud.online/billing/check-call-rates/)
- [Prepaid and postpaid accounts](https://kb.voipcloud.online/billing/prepaid-and-postpaid/)