# Account details

> Update your service and shipping addresses and PBX time zone, and see your subscriptions and administrators.

- URL: https://kb.voipcloud.online/billing/account-details/
- Section: Billing and account
- Type: reference
- Applies to: All countries
- Portal page: /billing/account_details
- Last reviewed: 2026-11-09

**Billing** › **Account details** holds the primary account holder's details, your service and shipping addresses, the time zone your PBX uses, your active subscriptions, and the people who can sign in to the portal.

![Account details page with Details on the left, and Active subscriptions and Account administrators on the right](https://kb.voipcloud.online/images/billing/account-details-page.webp)

## Details

| Setting | What it does | Notes |
| --- | --- | --- |
| **Primary account holder** | **Email**, **First Name**, **Last Name**, **Business name**, **Tax ID** and phone numbers of the account owner. | You can add or remove phone numbers here. The email, names and business name can't be changed on this page: to update them, [raise a support ticket](https://kb.voipcloud.online/support/support-tickets/). The **Tax ID** is entered during account verification. |
| **Service address** | Where your service is used. | Use your real address: some functions in the system depend on it. Start typing in **Enter address**, or fill in the fields one by one. To change the country, contact the support team. |
| **Shipping (postal) address** | Where equipment you order is sent. | Turn on **Same as service address** to reuse it, or enter another address and the **To (Recipient)** name. It's filled in automatically when you order equipment. |
| **Time zone** | Under **Settings**. The time zone your PBX uses. | Set it correctly so [Time conditions](https://kb.voipcloud.online/pbx/conditions/time-conditions/) switch at the right local time. |

Click **Save changes** when you're done. You can change these details only after your account is verified. See [Identity verification](https://kb.voipcloud.online/security/identity-verification/).

**Australia only:**

Each phone number also has its own emergency address. See [Emergency calls](https://kb.voipcloud.online/getting-started/emergency-calls/).

## Active subscriptions

Lists every recurring service (**Service**) on your account, with its **Fee**, **Frequency**, quantity (**Qty**) and **Total**, plus the overall **Total**. This is your minimum monthly cost before calls and other usage.

To change a subscription, go to the **Services** tab. For example, order or remove licences in [PBX licences](https://kb.voipcloud.online/services/pbx-licences/).

## Account administrators

Lists everyone who can sign in to the portal for this account, with their **Status** and whether two-factor authentication is on (**2FA**). Click **Add** to add one. See [Administrators and access](https://kb.voipcloud.online/billing/administrators-and-access/).

## Related

- [Prepaid and postpaid accounts](https://kb.voipcloud.online/billing/prepaid-and-postpaid/)
- [Cancel your account](https://kb.voipcloud.online/billing/cancel-your-account/)