# Check call and SMS rates

> Look up what a call or SMS to any destination costs on your plan, or get the full rate list.

- URL: https://kb.voipcloud.online/billing/check-call-rates/
- Section: Billing and account
- Type: guide
- Applies to: All countries
- Portal page: /billing/rate_search
- Last reviewed: 2026-11-09

Use **Billing** › **Rates search** to find out what an outbound call or SMS costs on your plan, before you make it.

## Before you start

Know which call plan or SMS plan you want to check. Your plans are listed in **Services** › **PBX licences** and under **Active subscriptions** in [Account details](https://kb.voipcloud.online/billing/account-details/).

## Check a call rate

1. Go to **Billing** › **Rates search**. The **Outbound call rates** tab opens.
2. In **Prefix**, enter the start of the number you want to call in E.164 format: country code first, digits only, with no + and no leading zero. For example, `614` for Australian mobiles.
3. Optionally, choose the **Caller ID** you'll call from. Then choose the **Call plan**.
4. Click **Search**.

![Rates search page with the Outbound call rates tab, Prefix, Caller ID and Call plan filters, and the rate columns](https://kb.voipcloud.online/images/billing/check-call-rates-search.webp)


| Column | What it shows |
| --- | --- |
| **Destination** | The country and type of number, for example "Australia - Mobile". |
| **Prefix** | The number prefix the rate applies to. |
| **Rate per minute** | The cost of each minute (60 seconds) of the call. |
| **Minimum call duration, sec** | Every connected call is charged for at least this many seconds. For example, with 60 seconds, a 20-second call is charged as 60 seconds. |
| **Billing block, sec** | The call is charged in blocks of this many seconds. With 60 seconds, a call of 2 minutes 5 seconds is charged as 3 minutes. With 1 second, it's charged as 125 seconds. |
| **Minimum call cost** | The lowest amount charged for any connected call. |
| **Call connection fee** | A fixed amount added to the cost of each connected call. |

## Check an SMS rate

1. Open the **Outbound SMS rates** tab.
2. Enter the **Prefix** in E.164 format and choose the **SMS plan**.
3. Click **Search**.

The result shows the **Destination**, **Prefix** and **Rate per SMS part**. One part holds 160 characters of Latin letters and digits, or 70 characters if the message has any non-Latin character. A longer message is split into parts of 153 (or 67) characters, and each part is charged as one SMS.

## Get the full rate list

1. Choose a plan, then click **Receive a full list of rates of the selected call plan** (or **Receive a full list of rates of the selected SMS plan** on the SMS tab). On a phone, the button is **Email full ratelist**.
2. Under **Administrators**, select who gets the list, or add addresses under **Email**.
3. Click **Send**.

The full list is emailed as a CSV file, usually within 5 minutes. You can request it once every ten minutes.

## Check it works

After a call, compare its cost in **Call charges history** on [Account balance](https://kb.voipcloud.online/billing/account-balance/) with the rate you looked up.

## Next steps

- [Restrict international calls](https://kb.voipcloud.online/security/international-restrictions/)
- [Spend tools](https://kb.voipcloud.online/security/spend-tools/)
- [PBX licences](https://kb.voipcloud.online/services/pbx-licences/)