# Invoices and receipts

> View, download and pay invoices, and find receipts for past payments.

- URL: https://kb.voipcloud.online/billing/invoices/
- Section: Billing and account
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

All your invoices are in **Billing** › **Bills and payments**, under **Invoices**. From there you can pay open invoices, download PDFs and view receipts.

## Which invoices you get

- **Prepaid accounts** get a tax invoice and receipt for every top-up. There's no monthly invoice.
- **Postpaid accounts** get an invoice on the 1st of each month for the previous month's subscriptions and usage, with 14-day payment terms.

See [Prepaid and postpaid accounts](https://kb.voipcloud.online/billing/prepaid-and-postpaid/).

## Find an invoice

1. Go to **Billing** › **Bills and payments**.
2. In **Invoices**, use **Select date** to narrow the list to a period.

![Invoices list with Select date, Delete, View PDF and View receipts, and columns for status, number, dates and amounts](https://kb.voipcloud.online/images/billing/invoices-list.webp)

| Column | What it shows |
| --- | --- |
| **Status** | **Open**, **Due today**, **Overdue** (unpaid past its due date), **Pending** (a payment is being processed) or **Closed** (paid). |
| **Invoice number** | The invoice's reference number. |
| **Date created** | When the invoice was issued. |
| **Due date** | When payment is due. |
| **Invoice amount** | The total of the invoice. |
| **Due amount** | What's still to be paid. |
| **Pending amount** | Payments made against the invoice that are still being processed. |

## Download an invoice or receipt

1. Select the invoice in the list.
2. Click **View PDF** to open or download the invoice.
3. Click **View receipts** to see the receipts for payments made against it.

## Pay an open invoice

1. Click **Pay now** on the open invoice's row.
2. In the **Pay invoice** window, check the **Amount to pay**. You can pay part of the invoice.
3. Choose your payment method and click **Pay** followed by the amount.

The invoice shows **Pending** while the payment is processed.

After the payment goes through, a receipt and payment confirmation are emailed to every administrator who has **Emails with invoices/receipts** turned on. See [Administrators and access](https://kb.voipcloud.online/billing/administrators-and-access/).

You can also pay by PayID: money you send first pays any open invoice. See [Payment methods and top-ups](https://kb.voipcloud.online/billing/payment-methods/).

**Important:** If an invoice becomes **Overdue** and stays unpaid, a penalty is deducted from your balance after 10 days, and your account is suspended after 30 days. Set up [automatic payments](https://kb.voipcloud.online/billing/automatic-payments/) to avoid this.

## Check it works

The paid invoice shows **Closed** with a **Due amount** of $0.00, and the receipt is under **View receipts**.

## Next steps

- [Send invoices to your accounts team](https://kb.voipcloud.online/billing/administrators-and-access/) by adding them as an administrator with billing access.
- [See every charge in Account balance](https://kb.voipcloud.online/billing/account-balance/)
- [Financial hardship](https://kb.voipcloud.online/billing/financial-hardship/), if you're having trouble paying.