# Home page > What the portal Home page shows, from your account number and balance to your account status and call statistics. - URL: https://kb.voipcloud.online/billing/portal-home/ - Section: Billing and account - Type: reference - Applies to: All countries - Portal page: /billing/home - Last reviewed: 2026-11-09 **Billing** › **Home** is the first page you see after you sign in. It shows your account details, your balance, your account status and anything that needs your attention, plus a summary of recent calls. ## Account details The top of the page greets you by name and shows three account details. | Item | What it shows | | --- | --- | | **Account name** | Your business or account name. Click it to copy it. | | **Account number** | The number that identifies your account. Click it to copy it. Quote it whenever you contact the support team. | | **Type** | **Prepaid** or **Postpaid**. See [Prepaid and postpaid](https://kb.voipcloud.online/billing/prepaid-and-postpaid/). | ## Balance The balance card shows your current **Balance** and the settings that affect it. | Item | What it does | | --- | --- | | **Top up** | Opens **Bills and payments** so you can add funds. See [Payment methods](https://kb.voipcloud.online/billing/payment-methods/). | | **Pay overdue invoices** / **Pay open invoices** | Replaces **Top up** when you have unpaid invoices. Opens **Bills and payments**. See [Invoices](https://kb.voipcloud.online/billing/invoices/). | | Bell icon | Opens your balance notification settings. See [Low balance notifications](https://kb.voipcloud.online/billing/low-balance-notifications/). | | **Credit limit** | How far your balance can go below zero before calls stop. It's $0 unless the support team has set one. To raise it, contact the support team. | | **Billing date** | The day of the month your billing cycle starts, for example **1st day of the month**. | The card turns red when your balance reaches your credit limit or you have an overdue invoice. ## Current status **Current status** shows the state of your account. Buttons and messages next to it tell you what to do. | Status | What it means | What to do | | --- | --- | --- | | **Active** | Your account is working normally. | Nothing. | | **Pending trial activation** | You're on a free trial and haven't finished verifying your identity. | Click **Verify the account**. See [Identity verification](https://kb.voipcloud.online/security/identity-verification/). | | **Trial** | You're on a free trial. | Once you're verified, click **Switch to active status** to end the trial early. See [Activate your account](https://kb.voipcloud.online/getting-started/activate-your-account/). | | **Trial expired** | The 30-day trial ended before you were verified. | Complete verification to restore your account. See [Your free trial](https://kb.voipcloud.online/getting-started/free-trial/). | | **Suspended for underpayment** | One or more invoices are well overdue. You can still sign in to the portal and call emergency services, but nothing else works. | Click **View details**. To restore the account, pay the overdue invoices and top up your balance so it's above your credit limit. See [Account suspended or low balance](https://kb.voipcloud.online/troubleshooting/account-suspended-or-low-balance/). | | **Suspended** | The account is suspended for another reason. | [Contact the support team](https://kb.voipcloud.online/support/support-tickets/). | | **Cancelled** | The account has been cancelled. | See [Cancel your account](https://kb.voipcloud.online/billing/cancel-your-account/#change-your-mind). | ### Messages next to the status | Message | What it means | | --- | --- | | **The verification documents are being reviewed** | You've sent your documents and they're being checked. | | **Verification rejected** | Your documents weren't accepted. Contact the support team. | | **Please complete the verification process** | Verify your identity to keep using your trial account. | | **Please complete the verification process to restore your account** | Shown on a cancelled or expired trial account that isn't verified. | | **Only internal calls are allowed until fully verified** | Until you're verified, you can only call users in your own phone system. Click it to start verifying. | | **The maximum duration of one call in trial is 1 minute** | The trial call limit. Click it to see how to end the trial. | | **Overdue invoices**, **Invoices will be overdue today**, **Open invoices** | Unpaid invoices and their total. Click to open **Bills and payments**. | | **Unread porting messages** | The porting team has replied on one of your porting requests. Click to open **Number porting**. See [Number porting overview](https://kb.voipcloud.online/services/number-porting/porting-overview/). | ## Call statistics Four charts summarise your calls. They don't show on a phone. | Chart | What it shows | | --- | --- | | **The highest number of calls** | Users with the most calls in the last 30 days. | | **The longest duration of calls** | Users with the most minutes of calls in the last 30 days. | | **Total number of calls** | Calls made and received by all users, per day. | | **The longest duration of calls by destination** | Destinations with the most minutes of calls in the last 30 days. | For more detail, see [Reports overview](https://kb.voipcloud.online/reports/reports-overview/). Your provider may also show a special offer on the right of the page. ## Related - [Account balance](https://kb.voipcloud.online/billing/account-balance/) - [Account details](https://kb.voipcloud.online/billing/account-details/) - [Prepaid and postpaid](https://kb.voipcloud.online/billing/prepaid-and-postpaid/) - [Account suspended or low balance](https://kb.voipcloud.online/troubleshooting/account-suspended-or-low-balance/)