# Your free trial

> What you can do during the 30-day free trial, what's limited until your account is verified and active, and what happens when the trial ends.

- URL: https://kb.voipcloud.online/getting-started/free-trial/
- Section: Getting started
- Type: policy
- Applies to: Australia
- Last reviewed: 2026-10-29

New accounts start on a **30-day free trial**, so you can set up and test your phone system before you pay for it. Some services are limited during the trial, and more are limited until you **verify your identity**. Once you're verified, you can activate your account whenever you're ready, or it becomes active automatically when the trial ends.

## Summary

- The trial lasts 30 days from the day you sign up. Your account status is on **Billing** › **Home**: it shows **Current status: Trial** during the trial. Until you confirm your service address and phone number, it shows **Pending trial activation**.
- You get **$2 (AUD) of trial credit** for calls. Anything you use beyond it you pay for, like any prepaid account.
- Trial calls to and from other numbers are limited to **1 minute** each.
- **Verify your identity as soon as you can.** Until you do, you can only make calls inside your own phone system.
- Some services, such as number porting, SMS, toll-free and mobile numbers, are only available once your account is active.
- Once verified, you can **activate your account at any time** to remove the trial limits. If you're verified when the 30 days end, it becomes active automatically. If you aren't, the trial expires and your trial phone numbers are released.

## Who can have a free trial

- Businesses and individuals.
- One trial per customer: you can't have had an account or service with your provider before.
- You sign up online. You need photo ID to verify your account.

Your provider may change, limit or end the trial offer at any time.

## Verify your identity first

Verification confirms your address, phone number and photo ID. It takes a few minutes to submit; see [Identity verification](https://kb.voipcloud.online/security/identity-verification/). Your documents are then checked: while that happens, **Billing** › **Home** shows **The verification documents are being reviewed**, and only internal calls work until the review is complete.

Until your account is verified, **Billing** › **Home** shows **Only internal calls are allowed until fully verified**, and:

- you can only call users and devices **inside your own phone system** (internal calls);
- calls to other numbers, including international calls, aren't available;
- calls are limited to 1 minute;
- you can't buy equipment such as desk phones.

## What you can and can't do during the trial

| You can | Not until your account is active |
| --- | --- |
| Build your call flow in the **PBX** tab with any object. | Number porting (keeping your existing number). |
| Order **local (geographic) numbers** to test with. | Toll-free (1800), shared cost (13/1300), virtual mobile and international numbers. |
| Add up to 5 users, and up to 5 SIP trunk channels. | Sending or receiving SMS. |
| Use the Webphone, desk phones and softphones. | Calls to special, virtual mobile and international numbers. |
| Make and receive calls to and from other numbers, within the trial's time and cost limits (once verified). | Postpaid billing or direct debit. |
| Top up and pay by card or other prepaid methods (once verified). | Voiceover productions (AI voice generator and professional recordings). |
| Cancel at any time. | Internet (NBN) services. |
| Order equipment (once verified). | |

Need something from the right-hand column now? Verify your identity, then [activate your account](#activate-early-or-extend-your-trial) — you don't have to wait for the 30 days to end.

### Calls during the trial

- **Internal calls** between your users and devices work from day one.
- **Calls to and from other numbers** work once you're verified. Each call ends after **1 minute**, and outgoing calls stop when the **$2** trial credit is used up.
- If calls to outside numbers always end after a minute, that's the trial limit, not a fault. It's removed when you activate your account. Your trial limits are also shown on **Billing** › **Home**.

### Phone numbers during the trial

- Order **local numbers** to test your call flow. See [Order phone numbers](https://kb.voipcloud.online/services/phone-numbers/order-phone-numbers/).
- Numbers you add during the trial stay your provider's property until your account is active. If you cancel, let the trial expire or remove a number, you lose it straight away, and **released numbers can't be recovered**. Activate your account if you want to keep a trial number.
- Don't use trial numbers for other services (for example, to register WhatsApp), in advertising or on promotional material. You could lose them.
- To keep a number you already have, port it **after** your account is active. See [Number porting overview](https://kb.voipcloud.online/services/number-porting/porting-overview/).

### Users and licences

During the trial you can add up to **5 users** and up to **5 SIP trunk channels** (across your SIP trunks). For more, verify your identity and activate your account.

## When the trial ends

| Your account at day 30 | What happens |
| --- | --- |
| Verified | It becomes **Active** automatically. Your numbers, call flow and settings stay as they are, and normal billing starts. |
| Not verified | The trial expires (status **Trial expired**) and the account is closed. Trial numbers are released, and they can't be recovered. |

If your trial has expired, sign in to the portal and complete verification to restore your account. You can't use the **PBX** tab until it's restored. Your old trial numbers may no longer be available, so you may need to order new ones.

## Activate early or extend your trial

- **Activate early:** once your identity is fully verified, you can activate your account at any time. On **Billing** › **Home**, click **Switch to active status**, then **Finish my trial and switch to active status now**. Activating removes the trial limits, so you can port numbers, order toll-free or mobile numbers, use SMS and make longer calls. Normal billing starts when you activate: pro-rata monthly fees and any service activation fees are charged.
- **More time:** ask the support team before the trial ends. Include your account number or company name. See [Support tickets](https://kb.voipcloud.online/support/support-tickets/).

## Cancel during the trial

You can cancel at any time from the portal; see [Cancel your account](https://kb.voipcloud.online/billing/cancel-your-account/). Equipment you've bought, such as a desk phone, can't be cancelled or refunded.

## Why can't I…?

| You're trying to… | Why | What to do |
| --- | --- | --- |
| Call a mobile or landline, and it fails | Your account isn't verified yet. | [Verify your identity](https://kb.voipcloud.online/security/identity-verification/). |
| Call out after using the trial for a while | The $2 trial credit is used up. | Activate your account, or top up. |
| Call overseas | International calls aren't available during the trial. | Activate your account. |
| Talk for more than a minute | Trial calls end after 1 minute. | Expected during the trial. Activate your account to remove the limit. |
| Order a 1800, 1300, mobile or overseas number | Only local numbers are available during the trial. | Activate your account, then order. |
| Port your existing number | Porting isn't available during the trial. | Activate your account, then port. |
| Send or receive SMS | SMS isn't available during the trial. | Activate your account. |
| Add a sixth user, or a sixth SIP trunk channel | Trials allow 5 users and 5 SIP trunk channels. | Activate your account. |
| Show a different caller ID | Only your own hosted numbers can be used as caller ID during the trial. | Use one of your numbers, or activate your account. |

## Related

- [Set up your phone system](https://kb.voipcloud.online/getting-started/set-up-your-phone-system/)
- [Identity verification](https://kb.voipcloud.online/security/identity-verification/)
- [Prepaid and postpaid billing](https://kb.voipcloud.online/billing/prepaid-and-postpaid/)
- [Can't make outgoing calls](https://kb.voipcloud.online/troubleshooting/cannot-make-outbound-calls/)