# Port your numbers in Ireland

> Move your Irish landline and freephone numbers from your current provider, with a signed letter of authority, and track the port in the portal.

- URL: https://kb.voipcloud.online/ie/services/number-porting/ie-number-porting/
- Section: Services › Number porting
- Type: guide
- Applies to: Ireland
- Portal page: /order_services/number_porting
- Last reviewed: 2026-11-10

Number porting moves an Irish phone number you already have from your current provider (the losing provider) to your account here. You fill in an application in the portal, sign a letter of authority, and the porting team takes it from there.

Porting follows the Irish industry processes for geographic and non-geographic numbers. Every detail on the application must match your current provider's records exactly. One wrong detail can get the port rejected.

**On a free trial?** Number porting isn't available during the free trial. Test with a local number first, then port your existing numbers once your account is active. See [Your free trial](https://kb.voipcloud.online/ie/getting-started/free-trial/).

## Types of port

When you start an application, choose **Ireland** (or **Other Countries** for numbers outside Ireland), then the type of number.

| Type of number | What you need | Typical time |
| --- | --- | --- |
| **Geographic Numbers** (landlines such as 01 and 021) | Your current provider's details, your account number or customer ID (UAN), the installation address, and whether the port is **SINGLE** or **MULTIPLE**. | Shown in the form. |
| **Toll-Free, Non-Geographic 0818/1800** | Your current provider's details, and the call plan you want for each number. | 5–14 business days after the losing provider accepts the port. |
| **International Numbers (GEO, TOLL FREE, MOBILE)** | Your current provider's details. The fees are quoted after you apply. | Up to 30 business days. |

Irish mobile numbers can't be ported in.

The fees for each type are shown in the application form. A porting fee applies to each port, plus a fee for each number. If a port is rejected, resubmitting it costs the porting fees again.

## Before you start

- **Get a recent bill** from your current provider. It must show the account name, account number, address and the numbers you're porting. The portal asks for an invoice from the last 6 months.
- **Call your current provider** and confirm the account details and every number on the account.
- **Use the installation address**: the address where the line is installed, not a PO Box or a billing address.
- **If your provider resells another network's service**, find out which network the line is on. The porting form asks for that network's details too.
- **Keep the old service active.** Don't cancel it or change it before or during the port, or the port may be rejected.
- **Top up your balance** so the porting fees can be charged after the porting team reviews your application.

## Submit a porting application

1. Go to **Services** › **Number porting** and click **New porting**.
2. Choose the **Country of the phone number(s)** and the **Type of the number(s)**.
3. Optional: enter your own **External reference** for the port.
4. Under **Upload the most recent invoice from a previous service provider**, upload the bill.
5. Complete the application form so it matches the bill exactly. Use one application for each losing provider. For each row of numbers, choose the porting category (**SINGLE** or **MULTIPLE**) and a preferred porting date.
6. Sign the letter of authority (LOA) with the e-signature link in the form. Every application needs a signed LOA.
7. Check every detail again, click **Submit application** and confirm.

## Freephone and 0818 numbers

You pay for incoming calls to 1800 and 0818 numbers. Choose a call plan for each number in the application. See [Irish number types](https://kb.voipcloud.online/ie/services/phone-numbers/ie-number-types/).

## Track your port

Your applications are listed under **Your portings** with their **ID**, **External reference**, **Template** and **Status**. Use **Filters** to find one.

1. Click a porting to open its details and comments.
2. Read the porting team's updates in the comments. They post an update as the port moves through each stage.
3. To ask for the latest status, or to answer a question from the porting team, write a comment and submit it.

A porting can have these statuses: **Draft**, **New**, **Submitted**, **Resubmitted**, **Rejected**, **Booked**, **Completed** and **Cancelled**. When it changes to **Submitted**, add the numbers to your call flow so they work as soon as the port completes. See [Inbound number](https://kb.voipcloud.online/ie/pbx/receive-calls/inbound-number/).

You can **Edit** a draft or a rejected porting, **Delete** a draft, and **Cancel** a porting that is **New** or **Rejected**. **View PDF** shows the application.

## Related

- [Irish number types](https://kb.voipcloud.online/ie/services/phone-numbers/ie-number-types/)
- [Order phone numbers](https://kb.voipcloud.online/ie/services/phone-numbers/order-phone-numbers/)
- [Support tickets](https://kb.voipcloud.online/ie/support/support-tickets/)