# Tall Emu

> Show Tall Emu CRM caller details in the Tall Emu CTI Client during calls, using webhooks.

- URL: https://kb.voipcloud.online/integrations/tall-emu/
- Section: Integrations
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Tall Emu CRM connects to your PBX through [webhooks](https://kb.voipcloud.online/integrations/webhooks/). When a user makes or receives a call, the Tall Emu CTI Client for Windows pops up the caller's details from Tall Emu.

## What users see

- A Windows notification when a call is received or made.
- Once the call is answered, a panel above the Windows notification area with the caller's:
  - name, which links to the contact in Tall Emu;
  - lifecycle stage;
  - open tickets, quotes, opportunities, sales and invoices, each with a link.

The CTI Client also offers click-to-call.

![Tall Emu on the CRMs page, listing the caller details it shows](https://kb.voipcloud.online/images/integrations/tall-emu-crms.webp)

## Before you start

- The **Integrations** licence must be on: **Services** › **PBX licences** › **Advanced features**. See [Integrations overview](https://kb.voipcloud.online/integrations/integrations-overview/#the-integrations-licence).
- You need a Tall Emu CRM account with admin access.
- Note each user's device name, internal number and name from their [User](https://kb.voipcloud.online/pbx/accept-make-divert/user/) object. You'll enter them in Tall Emu.

## 1. Get your webhook URL from Tall Emu

1. Ask Tall Emu support for your **DATABASE GUID**.
2. [Open a support ticket](https://kb.voipcloud.online/support/support-tickets/) and ask the support team for the Tall Emu webhook URL.
3. Replace the database placeholder in the URL with your GUID.

## 2. Add a webhook endpoint

1. Go to **Integrations** › **Webhooks**.
2. Under **Endpoints**, click **Add**. Enter a **Webhook endpoint name**, paste the Tall Emu URL into **URL**, enter a **Secret token**, and click **Save**.
3. Under **Triggers**, tick:
   - **User inbound call**
   - **User inbound call answered**
   - **User inbound call completion**
   - **User outbound call**
   - **User outbound call answered**
   - **User outbound call completion**
4. Click **Save**.

See [Webhooks](https://kb.voipcloud.online/integrations/webhooks/#add-an-endpoint) for details.

## 3. Set up the integration in Tall Emu

**Note:** Menus can change between versions. If a label is different, check the vendor's own help.

1. In Tall Emu CRM, go to **Admin** › **Integrations** and find the **Webphone** integration.
2. Activate it and add an extension for each user. Enter the user's device name, internal number and name from the PBX.
3. Download the Tall Emu CTI Client for Windows and sign in with your Tall Emu username and password.

## Check it works

Call a number saved as a contact in Tall Emu from a user's phone. The CTI Client should show a notification, then the contact's details once the call is answered.

If nothing appears, check the endpoint URL and triggers in **Integrations** › **Webhooks**, and that the extension details in Tall Emu match the user in the PBX.

## Related

- [Webhooks](https://kb.voipcloud.online/integrations/webhooks/)
- [Integrations overview](https://kb.voipcloud.online/integrations/integrations-overview/)