# Cloud phone system knowledge base

> Guides and reference for the cloud phone system: the customer portal, the PBX call-flow builder and its objects, phone numbers and porting, phones and apps, Microsoft Teams, SIP trunking, billing, reports, integrations and security.

Every article is available as Markdown by removing the trailing slash from its URL and adding `.md`. On the deployed site or full Worker preview, you can also request the article URL with `Accept: text/markdown`. Articles say which countries they apply to.

## Bundles

- [Everything](https://kb.voipcloud.online/llms-full.txt): all articles in one file, country-specific parts labelled
- [Australia customers](https://kb.voipcloud.online/llms/au-customer.md): customer articles that apply in Australia
- [Australia partners](https://kb.voipcloud.online/llms/au-partner.md): partner articles that apply in Australia
- [Article index (JSON)](https://kb.voipcloud.online/api/kb/v1/index.json): metadata for every article

## Getting started

Set up your phone system for the first time and find your way around the portal.

- [Set up your phone system](https://kb.voipcloud.online/getting-started/set-up-your-phone-system.md): Go from a new account to your first working call in seven steps. (All countries)
- [Sign in and reset your password](https://kb.voipcloud.online/getting-started/sign-in-to-the-portal.md): Sign in to the customer portal, reset a forgotten password, change your password and sign out. (All countries)
- [Your free trial](https://kb.voipcloud.online/getting-started/free-trial.md): What you can do during the 30-day free trial, what's limited until your account is verified and active, and what happens when the trial ends. (Australia)
- [Activate your account](https://kb.voipcloud.online/getting-started/activate-your-account.md): End your free trial early and switch your account to active status, so the trial limits are removed. (All countries)
- [Network requirements](https://kb.voipcloud.online/getting-started/network-requirements.md): Set up your firewall and router so phones stay registered and calls have clear two-way audio. (All countries)
- [Emergency calls (000 and 111)](https://kb.voipcloud.online/getting-started/emergency-calls.md): How emergency calls work over your phone system, which numbers to dial, and how to keep your emergency address up to date. (Australia, New Zealand)

## Billing and account

Balance, payments, invoices, administrators and account settings.

- [Home page](https://kb.voipcloud.online/billing/portal-home.md): What the portal Home page shows, from your account number and balance to your account status and call statistics. (All countries)
- [Prepaid and postpaid accounts](https://kb.voipcloud.online/billing/prepaid-and-postpaid.md): How prepaid and postpaid billing work, when you're charged, and how to switch to postpaid. (All countries)
- [Payment methods and top-ups](https://kb.voipcloud.online/billing/payment-methods.md): Add a card or PayPal, top up your balance, or pay by PayID from your banking app. (All countries)
- [Automatic payments](https://kb.voipcloud.online/billing/automatic-payments.md): Top up a prepaid balance automatically, or pay postpaid invoices automatically on their due date. (All countries)
- [Invoices and receipts](https://kb.voipcloud.online/billing/invoices.md): View, download and pay invoices, and find receipts for past payments. (All countries)
- [Account balance](https://kb.voipcloud.online/billing/account-balance.md): See every payment and charge on your account for a period, check call and SMS costs, and email the report. (All countries)
- [Low balance notifications](https://kb.voipcloud.online/billing/low-balance-notifications.md): Get an email when your prepaid balance falls below an amount you choose. (All countries)
- [Account details](https://kb.voipcloud.online/billing/account-details.md): Update your service and shipping addresses and PBX time zone, and see your subscriptions and administrators. (All countries)
- [Change the account holder](https://kb.voipcloud.online/billing/change-account-holder.md): Transfer your account to a new primary account holder, for example when a business is sold or changes hands. (All countries)
- [Administrators and access](https://kb.voipcloud.online/billing/administrators-and-access.md): Give colleagues their own portal sign-in, choose which tabs and emails each one gets, and see who has two-factor authentication on. (All countries)
- [Check call and SMS rates](https://kb.voipcloud.online/billing/check-call-rates.md): Look up what a call or SMS to any destination costs on your plan, or get the full rate list. (All countries)
- [Account and payment verification](https://kb.voipcloud.online/billing/payment-verification.md): Verify your phone number and card when you sign up, and what to do if verification fails. (All countries)
- [Card declined codes](https://kb.voipcloud.online/billing/card-declined-codes.md): What each card decline code means and how to fix a declined payment. (All countries)
- [Billing FAQs](https://kb.voipcloud.online/billing/billing-faqs.md): Quick answers about trials, billing types, payment methods, invoices and keeping your numbers. (All countries)
- [Referral program](https://kb.voipcloud.online/billing/referral-program.md): Earn commission on every invoice paid by businesses you refer, while they get a discount. (All countries)
- [Financial hardship](https://kb.voipcloud.online/billing/financial-hardship.md): If you can't pay your bill because of illness, job loss or other hardship, apply for payment assistance to stay connected. (Australia)
- [Cancel your account](https://kb.voipcloud.online/billing/cancel-your-account.md): Cancel an active or trial account from the portal, and what happens to your phone numbers. (All countries)

## Services

Order and manage licences, phone numbers, porting, SIP trunks and other services.

- [Order summary](https://kb.voipcloud.online/services/order-summary.md): How ordering works in the portal, what the order summary shows, and how to submit or cancel an order. (All countries)
- [Number porting overview](https://kb.voipcloud.online/services/number-porting/porting-overview.md): Move your existing phone numbers from your current provider, and track the port in the portal. (Australia)
- [PBX licences](https://kb.voipcloud.online/services/pbx-licences.md): Order, change and cancel user and device licences, call plans, SMS plans and the Integrations service. (All countries)
- [Order phone numbers](https://kb.voipcloud.online/services/phone-numbers/order-phone-numbers.md): Buy a local phone number in the portal and add it to your call flow so it rings. (All countries)
- [SIP trunking](https://kb.voipcloud.online/services/sip-trunking.md): Order SIP trunk channels and trunk licences, choose a call plan for each trunk, and cancel them. (All countries)
- [Call recording storage](https://kb.voipcloud.online/services/call-recording-storage.md): Keep call recordings in the cloud, choose a storage plan and set when old recordings are deleted. (All countries)
- [Prepare for porting cutover](https://kb.voipcloud.online/services/number-porting/prepare-for-porting-cutover.md): Set up numbers that are being ported so they work the moment the port completes, with no downtime. (Australia)
- [1800 and 1300 numbers](https://kb.voipcloud.online/services/phone-numbers/toll-free-numbers.md): Buy a 1800 toll-free or 1300 shared-cost number and route it in your call flow. (Australia)
- [Speech-to-text](https://kb.voipcloud.online/services/speech-to-text.md): Turn call recordings, voicemail and conference audio into text transcripts, and choose a transcription plan. (All countries)
- [CAT A and CAT C porting](https://kb.voipcloud.online/services/number-porting/cat-a-and-cat-c-porting.md): The difference between simple (CAT A) and complex (CAT C) landline ports, their stages and how long each takes. (Australia)
- [Order phones and accessories](https://kb.voipcloud.online/services/order-equipment.md): Buy desk phones, cordless phones, Teams phones, power supplies and accessories from the portal. (All countries)
- [Virtual mobile numbers](https://kb.voipcloud.online/services/phone-numbers/virtual-mobile-numbers.md): Buy a 04 virtual mobile number for calls and SMS, add it to your call flow and route its texts. (Australia)
- [Hardware warranty](https://kb.voipcloud.online/services/hardware-warranty.md): Troubleshoot a faulty phone, then lodge a return (RMA) form to claim a replacement under warranty. (All countries)
- [Mobile number porting](https://kb.voipcloud.online/services/number-porting/mobile-number-porting.md): Move a mobile number to your account, including the SMS identity check and what to do if you can't receive it. (Australia)
- [International numbers](https://kb.voipcloud.online/services/phone-numbers/international-numbers.md): Buy a phone number in another country and divert its calls to your team or a mobile. (All countries)
- [Order an internet connection](https://kb.voipcloud.online/services/internet.md): Check availability at your address and apply for a business internet plan built for VoIP calls. (Australia)
- [Porting rejections](https://kb.voipcloud.online/services/number-porting/porting-rejections.md): Why a losing provider rejects a port, what each rejection code means, how to fix it and how to dispute it. (Australia)
- [SMS to email](https://kb.voipcloud.online/services/phone-numbers/sms-to-email.md): Forward text messages sent to your SMS-enabled number to one or more email addresses. (All countries)
- [Porting FAQs](https://kb.voipcloud.online/services/number-porting/porting-faqs.md): Answers to common questions about porting timeframes, rejections, cutover bookings, billing after porting and getting specific numbers. (Australia)
- [SMS to Webphone users](https://kb.voipcloud.online/services/phone-numbers/sms-to-webphone-users.md): Let users send and receive text messages in the Webphone from an SMS-enabled number. (All countries)
- [Voiceover productions](https://kb.voipcloud.online/services/voiceover-productions.md): Create professional greetings and menu prompts with the AI voice generator or a professional voice artist. (All countries)
- [Announcement scripts](https://kb.voipcloud.online/services/announcement-scripts.md): Example scripts for voicemail greetings, phone menus and queue messages that you can adapt and record. (All countries)
- [Smart numbers from ACMA](https://kb.voipcloud.online/services/number-porting/smart-numbers.md): Port a 1300 or 1800 smart number you bought from ACMA so it works on your account. (Australia)

## PBX

Build your call flow: every PBX object, device and setting explained.

- [PBX settings](https://kb.voipcloud.online/pbx/settings/pbx-settings.md): Settings that apply to your whole PBX, found under Settings on the PBX tab. (All countries)
- [User](https://kb.voipcloud.online/pbx/accept-make-divert/user.md): Set up a person on the PBX with their caller ID, devices, recordings and Webphone access. (All countries)
- [API request](https://kb.voipcloud.online/pbx/advanced/api-request.md): Ask your own server where to send a call, or what label to show, while the call is in progress. (All countries)
- [Announcement](https://kb.voipcloud.online/pbx/audio/announcement.md): Play a recorded message to callers before the call continues. (All countries)
- [How the PBX works](https://kb.voipcloud.online/pbx/basics/pbx-overview.md): Build your call flow by placing objects on the canvas, connecting them, and applying the configuration. (All countries)
- [Voice menu](https://kb.voipcloud.online/pbx/conditions/voice-menu.md): Play a menu and send callers down different paths depending on the key they press. (All countries)
- [Fax to email](https://kb.voipcloud.online/pbx/different/fax-to-email.md): Receive faxes on one of your numbers as PDF attachments by email. (All countries)
- [Caller ID prefix](https://kb.voipcloud.online/pbx/identifiers/caller-id-prefix.md): Add a label to the caller's number so users know which line or menu option a call came from. (All countries)
- [Queue](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue.md): Hold callers in line and keep ringing your team until someone answers. (All countries)
- [Queue wallboard](https://kb.voipcloud.online/pbx/monitoring/queue-wallboard.md): Show live queue statistics on a web page, such as a screen on the office wall. (All countries)
- [Blocklist](https://kb.voipcloud.online/pbx/protection/blocklist.md): Reject calls from specific or anonymous numbers in one part of your call flow. (All countries)
- [Inbound number (DID)](https://kb.voipcloud.online/pbx/receive-calls/inbound-number.md): Bring calls to your phone numbers into the call flow and send them to the next object. (All countries)
- [Devices](https://kb.voipcloud.online/pbx/settings/devices.md): See and manage every phone and app that makes and receives calls on your PBX. (All countries)
- [SIP trunk](https://kb.voipcloud.online/pbx/accept-make-divert/sip-trunk.md): Connect a third-party PBX, provider, voice AI platform or Microsoft Teams to your call flow. (All countries)
- [Webhook](https://kb.voipcloud.online/pbx/advanced/webhook.md): Send call details to your own system whenever a call passes a point in the call flow. (All countries)
- [Call recording](https://kb.voipcloud.online/pbx/audio/call-recording.md): Record every incoming call that passes this point in the call flow. (All countries)
- [Time conditions](https://kb.voipcloud.online/pbx/conditions/time-conditions.md): Route calls differently depending on the time, day, date or month, such as business hours and holidays. (All countries)
- [Notification](https://kb.voipcloud.online/pbx/different/notification.md): Send an SMS or email alert whenever a call passes a point in the call flow. (All countries)
- [DTMF prefix](https://kb.voipcloud.online/pbx/identifiers/dtmf-prefix.md): Ask callers to key in a number, such as an account number, and show it to the user who answers. (All countries)
- [Queue priority](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue-priority.md): Give some callers a higher priority so they're answered first in a queue. (All countries)
- [Call parking wallboard](https://kb.voipcloud.online/pbx/monitoring/call-parking-wallboard.md): Show which parking slots are busy on a live web page. (All countries)
- [PIN code](https://kb.voipcloud.online/pbx/protection/pin-code.md): Ask callers for a PIN before they can continue through the call flow. (All countries)
- [Website widget](https://kb.voipcloud.online/pbx/receive-calls/website-widget.md): Add a call button to your website so visitors can call you from the browser or request a callback. (All countries)
- [Phonebooks](https://kb.voipcloud.online/pbx/settings/phonebooks.md): Share contact lists with your users in the Webphone and on desk phones. (All countries)
- [Voicemail](https://kb.voipcloud.online/pbx/accept-make-divert/voicemail.md): Let callers leave a message, kept in a mailbox, sent to email, or both. (All countries)
- [Stop call recording](https://kb.voipcloud.online/pbx/audio/stop-call-recording.md): Stop any recording started earlier in the call flow, for example before taking card details. (All countries)
- [GEO routing](https://kb.voipcloud.online/pbx/conditions/geo-routing.md): Route calls differently depending on where the caller is calling from. (All countries)
- [Conference](https://kb.voipcloud.online/pbx/different/conference.md): Let several callers join the same conversation, with an optional PIN and recording. (All countries)
- [Queue callback](https://kb.voipcloud.online/pbx/mass-incoming-calls/queue-callback.md): Let callers leave their number instead of waiting, and call them back when a user is free. (All countries)
- [Internal number](https://kb.voipcloud.online/pbx/receive-calls/internal-number.md): Give any point in your call flow a short number that PBX users can dial or transfer calls to. (All countries)
- [General settings](https://kb.voipcloud.online/pbx/settings/general-settings.md): PBX-wide settings for call recording, speech-to-text, time zone, supervision PIN and TLS encryption. (All countries)
- [Call diversion](https://kb.voipcloud.online/pbx/accept-make-divert/call-diversion.md): Send incoming calls to one or more external numbers, such as mobiles. (All countries)
- [Contact match](https://kb.voipcloud.online/pbx/conditions/contact-match.md): Route calls differently depending on whether the caller is saved in one of your phonebooks. (All countries)
- [Set caller ID](https://kb.voipcloud.online/pbx/different/set-caller-id.md): Replace the caller's number with one of your own numbers before the call reaches the recipient. (All countries)
- [Call parking](https://kb.voipcloud.online/pbx/mass-incoming-calls/call-parking.md): Put a call on hold in a numbered slot so anyone on the team can pick it up. (All countries)
- [Export, import and roll back a call flow](https://kb.voipcloud.online/pbx/settings/call-flow-settings.md): Back up your call flow, copy it to another account, or discard changes you haven't applied. (All countries)
- [Dial tone access](https://kb.voipcloud.online/pbx/accept-make-divert/dial-tone-access.md): Call your PBX from any phone, enter a PIN and make an outgoing call as if you were in the office. (All countries)
- [Call flow control](https://kb.voipcloud.online/pbx/conditions/call-flow-control.md): Switch calls between two routes by dialling a code or tapping a button in the Webphone. (All countries)
- [Ring group](https://kb.voipcloud.online/pbx/mass-incoming-calls/ring-group.md): Ring several users at once or in turn, and send the call elsewhere if nobody answers. (All countries)
- [Dial plans](https://kb.voipcloud.online/pbx/settings/dial-plans.md): Let users dial local numbers without the area code. (All countries)
- [Music on hold](https://kb.voipcloud.online/pbx/settings/music-on-hold.md): Choose and upload the music callers hear while on hold. (All countries)
- [Pickup groups](https://kb.voipcloud.online/pbx/settings/pickup-groups.md): Answer a colleague's ringing phone from your own. (All countries)
- [Global blocklist](https://kb.voipcloud.online/pbx/settings/global-blocklist.md): Block calls and SMS from specific or anonymous numbers across your whole PBX. (All countries)

## Call-flow recipes

Step-by-step recipes for common call flows, built from PBX objects.

- [Small office call flow, end to end](https://kb.voipcloud.online/call-flows/small-office.md): Build a complete call flow for a small office, from licences and users to business hours, team ringing and voicemail. (All countries)
- [Business hours and after-hours calls](https://kb.voipcloud.online/call-flows/business-hours.md): Ring your team during business hours and send callers to an after-hours message and voicemail at other times. (All countries)
- [Phone menu (IVR)](https://kb.voipcloud.online/call-flows/phone-menu.md): Greet callers with "Press 1 for sales, 2 for support" and send each key to the right team. (All countries)
- [Missed calls to voicemail](https://kb.voipcloud.online/call-flows/missed-calls-to-voicemail.md): Send unanswered calls to voicemail and get each message by email. (All countries)
- [Forward calls to a mobile](https://kb.voipcloud.online/call-flows/forward-calls-to-a-mobile.md): Send calls to a mobile, either for a whole number with Call diversion or alongside a person's other phones with an External number device. (All countries)
- [Public holidays and closures](https://kb.voipcloud.online/call-flows/holiday-closures.md): Play a closed message on public holidays and planned closures, automatically by date or with a manual switch. (All countries)
- [Team queue with callback](https://kb.voipcloud.online/call-flows/team-queue-with-callback.md): Hold callers in a queue for your team, offer a callback instead of waiting, and watch it live on a wallboard. (All countries)

## Phones and apps

Webphone, desk phones, DECT phones, softphones and adapters.

- [Set up any SIP phone](https://kb.voipcloud.online/phones-and-apps/other-phones/generic-sip-phone.md): Connect a SIP-compatible desk phone that isn't covered by its own guide, using its web interface. (All countries)
- [Zoiper](https://kb.voipcloud.online/phones-and-apps/softphones/zoiper.md): Connect the Zoiper softphone on Windows, Mac, iPhone or Android to a SIP device on your PBX. (All countries)
- [Webphone overview](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-overview.md): Make and answer calls, send SMS, manage contacts and see your call history in the Webphone on your computer. (All countries)
- [Set up a Yealink phone automatically](https://kb.voipcloud.online/phones-and-apps/yealink/auto-provisioning.md): Enter the phone's model and MAC address in the PBX so it configures itself when you plug it in. (All countries)
- [MicroSIP](https://kb.voipcloud.online/phones-and-apps/softphones/microsip.md): Connect the free MicroSIP softphone for Windows to a SIP device on your PBX. (All countries)
- [Set up the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/set-up-the-webphone.md): Give a user access to the Webphone by adding their email and a Webphone device in the PBX. (All countries)
- [Transfer calls on a Yealink phone](https://kb.voipcloud.online/phones-and-apps/yealink/transfer-calls-on-yealink.md): Blind, semi-attended and attended transfers on Yealink desk phones and DECT handsets, with the exact keys to press. (All countries)
- [Snom phones](https://kb.voipcloud.online/phones-and-apps/other-phones/snom-phones.md): Connect a Snom desk phone to a SIP device on your PBX through the phone's web interface. (All countries)
- [Bria Solo](https://kb.voipcloud.online/phones-and-apps/softphones/bria-solo.md): Connect the Bria Solo softphone on a computer or mobile to a SIP device on your PBX. (All countries)
- [Sign in to the Webphone for the first time](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-first-sign-in.md): Set your Webphone password, sign in on the browser or desktop app, and set up two-factor authentication. (All countries)
- [Set up a Yealink desk phone manually](https://kb.voipcloud.online/phones-and-apps/yealink/manual-setup-desk-phones.md): Enter the SIP details in the phone's web interface when auto-provisioning isn't an option. (All countries)
- [Fanvil phones](https://kb.voipcloud.online/phones-and-apps/other-phones/fanvil-phones.md): Connect a Fanvil desk phone to a SIP device on your PBX, and set the tone, time zone and daylight saving. (All countries)
- [Webphone mobile app](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-mobile-app.md): Install the Webphone app on an iPhone or Android phone, sign in, and find your way around it. (All countries)
- [Set up a Yealink phone from the handset](https://kb.voipcloud.online/phones-and-apps/yealink/manual-setup-via-handset.md): Register a SIP account using the phone's own menu or touch screen, without a computer. (All countries)
- [PortSIP](https://kb.voipcloud.online/phones-and-apps/softphones/portsip.md): Connect the PortSIP softphone on Windows, iPhone or Android to a SIP device on your PBX. (All countries)
- [Webphone notifications and ringtone](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-notifications-and-ringtone.md): Turn on incoming call notifications and the ring sound for the Webphone in your browser and computer settings. (All countries)
- [Set up Yealink DECT cordless phones](https://kb.voipcloud.online/phones-and-apps/yealink/dect-phones.md): Connect a Yealink DECT base station and handsets, or turn a T5 desk phone into a DECT base. (All countries)
- [Grandstream HT802 adapter](https://kb.voipcloud.online/phones-and-apps/other-phones/grandstream-ata.md): Connect an analogue phone or fax machine to your PBX with a Grandstream HT802 analogue telephone adapter (ATA). (All countries)
- [Softphone errors](https://kb.voipcloud.online/phones-and-apps/softphones/softphone-errors.md): What SIP error codes 401, 403, 404, 407 and 488 mean on a softphone or desk phone, and how to fix them. (All countries)
- [Reset Webphone two-factor authentication](https://kb.voipcloud.online/phones-and-apps/webphone/reset-webphone-two-factor.md): Clear a user's Webphone 2FA in the PBX so they can set up their authenticator app again. (All countries)
- [BLF and speed dial keys](https://kb.voipcloud.online/phones-and-apps/yealink/dss-keys-blf-speed-dial.md): Set up keys on a Yealink phone that show whether colleagues are busy, or call a number with one press. (All countries)
- [Cisco ATA 191 adapter](https://kb.voipcloud.online/phones-and-apps/other-phones/cisco-ata-191.md): Connect an analogue phone, fax machine or paging system to your PBX with a Cisco ATA 191 adapter. (All countries)
- [Click-to-call on Windows](https://kb.voipcloud.online/phones-and-apps/webphone/click-to-call-on-windows.md): Make the Webphone desktop app open when you click a phone number on your Windows computer. (All countries)
- [Yealink common issues](https://kb.voipcloud.online/phones-and-apps/yealink/yealink-common-issues.md): Fix the most common Yealink phone problems, from calls that won't dial out to echo, dropouts and one-way audio. (All countries)
- [Webphone troubleshooting](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-troubleshooting.md): Fix common Webphone problems, such as no free Webphone devices, calls that end straight away, and calls that don't ring. (All countries)
- [Reset a Yealink phone to factory settings](https://kb.voipcloud.online/phones-and-apps/yealink/factory-reset.md): Wipe a Yealink desk, DECT or Teams phone back to its factory settings from the web interface or the phone. (All countries)
- [Join or leave queues and ring groups in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/queues-and-ring-groups-in-the-webphone.md): Choose which queues and ring groups send you calls, take a single queue call, and switch call flow controls from the Webphone. (All countries)
- [Choose a Yealink phone](https://kb.voipcloud.online/phones-and-apps/yealink/choose-a-yealink-phone.md): Compare Yealink desk phones and Microsoft Teams phones by screen, accounts, wireless and headset support. (All countries)
- [Answer a colleague's call in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/answer-a-colleagues-call.md): See who is calling a colleague and answer the call for them from your Webphone contacts. (All countries)
- [Advanced auto-provisioning settings](https://kb.voipcloud.online/phones-and-apps/yealink/auto-provisioning-advanced.md): Ready-made Yealink configuration lines for extra accounts, BLF keys, phonebooks, ringtones and transfer behaviour. (All countries)
- [During a call in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/during-a-call-in-the-webphone.md): Mute, hold, record, add a second call, make a three-way call or move a call to another of your devices in the browser and desktop Webphone. (All countries)
- [Caller ID on transferred calls](https://kb.voipcloud.online/phones-and-apps/yealink/caller-id-on-transferred-calls.md): Show the original caller's number, not your colleague's, when a call is transferred or picked up from parking. (All countries)
- [Headsets and audio devices in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/headsets-and-audio-devices.md): Choose the speaker, ringer and microphone the Webphone uses, change them during a call, and answer calls with your headset buttons. (All countries)
- [Paging on Yealink phones](https://kb.voipcloud.online/phones-and-apps/yealink/paging.md): Broadcast your voice to a group of Yealink phones on your office network with one key. (All countries)
- [Voicemail in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-voicemail.md): Listen to, search, transcribe and delete voicemail, and change your voicemail greeting, in the browser and desktop Webphone. (All countries)
- [TLS and SRTP encryption on Yealink phones](https://kb.voipcloud.online/phones-and-apps/yealink/tls-and-srtp-encryption.md): Encrypt calls between your Yealink phones and the PBX with TLS signalling and SRTP audio. (All countries)
- [Webphone device management](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-device-management.md): Choose which of your devices ring, in what order and for how long, and forward calls to a mobile, from the Webphone settings. (All countries)
- [Stop ghost calls on Yealink phones](https://kb.voipcloud.online/phones-and-apps/yealink/ghost-calls.md): Stop a Yealink phone ringing with calls from unknown short numbers or IP addresses that have no one on the line. (All countries)
- [Contacts and call history in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-contacts-and-call-history.md): Find, add and edit contacts, set a caller ID per contact, search your call history, play call recordings and block numbers in the Webphone. (All countries)
- [Logo and wallpaper on Yealink phones](https://kb.voipcloud.online/phones-and-apps/yealink/logo-and-wallpaper.md): Put your business logo or a wallpaper on Yealink phone screens, by hand or through auto-provisioning. (All countries)
- [Send and receive SMS in the Webphone](https://kb.voipcloud.online/phones-and-apps/webphone/webphone-sms.md): Start an SMS chat, choose the number you send from, and manage your chats in the browser and desktop Webphone. (All countries)

## Microsoft Teams and SIP trunking

Connect Microsoft Teams and third-party PBXs to the platform.

- [Microsoft Teams direct routing](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/direct-routing-overview.md): Make and receive phone calls in Microsoft Teams through your PBX, and what you need before you start. (All countries)
- [Connect 3CX with a SIP trunk](https://kb.voipcloud.online/teams-and-sip/sip-trunking/3cx.md): Register your 3CX phone system to the PBX with a SIP trunk so it can make and receive calls. (All countries)
- [Set up Microsoft Teams direct routing](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/set-up-direct-routing.md): Connect your Microsoft 365 tenant to the PBX so Teams users can make and receive phone calls. (All countries)
- [Connect FusionPBX with a SIP trunk](https://kb.voipcloud.online/teams-and-sip/sip-trunking/fusionpbx.md): Register a FusionPBX gateway to the PBX with a SIP trunk so it can make and receive calls. (All countries)
- [Connect Teams users in the PBX](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/connect-teams-users-in-the-pbx.md): Add your Microsoft Teams accounts to a User or to a SIP trunk so they can make and receive calls. (All countries)
- [Connect a FRITZ!Box with a SIP trunk](https://kb.voipcloud.online/teams-and-sip/sip-trunking/fritzbox.md): Register a FRITZ!Box to the PBX with a SIP trunk so its phones can make and receive calls. (Australia)
- [Add more Teams users](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/add-teams-users.md): Give another Microsoft Teams user calling when direct routing is already set up. (All countries)
- [Connect Retell AI with SIP trunks](https://kb.voipcloud.online/teams-and-sip/sip-trunking/retell-ai.md): Send calls to a Retell AI voice agent and let it make outbound calls on your numbers. (All countries)
- [Troubleshoot Microsoft Teams](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/troubleshoot-teams.md): Fix common PowerShell errors and calls that don't reach Microsoft Teams with direct routing. (All countries)
- [Turn off Teams voicemail](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/turn-off-teams-voicemail.md): Stop Microsoft Teams answering missed calls with its own voicemail, so they follow your PBX call flow. (All countries)
- [Send and receive SMS in Teams](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/teams-sms.md): Route SMS for one of your SMS-enabled numbers to Microsoft Teams through a third-party SMS app. (Australia)
- [Teams audio conferencing](https://kb.voipcloud.online/teams-and-sip/microsoft-teams/teams-audio-conferencing.md): Use the PBX conference room with Teams users, or show your own number as the dial-in for Teams meetings. (All countries)

## Reports

Call history, recordings and statistics for users, queues and ring groups.

- [Reports overview](https://kb.voipcloud.online/reports/reports-overview.md): Find the right report for calls, SMS, recordings and team performance, and learn the controls they share. (All countries)
- [Call history](https://kb.voipcloud.online/reports/call-history.md): List every call in a period, find a specific call, and export or email the list. (All countries)
- [Call recordings report](https://kb.voipcloud.online/reports/call-recordings.md): Find recordings saved to cloud storage from users, Call recording objects and conferences. (All countries)
- [Overview report](https://kb.voipcloud.online/reports/call-statistics-overview.md): See call totals by day, by hour and by day of the week to find your busiest times. (All countries)
- [User statistics](https://kb.voipcloud.online/reports/user-statistics.md): Compare how many calls each user made, answered and missed, and how long they spent on calls. (All countries)
- [Queue statistics](https://kb.voipcloud.online/reports/queue-statistics.md): Check answered, abandoned and timed-out calls, wait times and user performance for your call queues. (All countries)
- [Ring group statistics](https://kb.voipcloud.online/reports/ring-group-statistics.md): Check answered, abandoned and timed-out calls, wait times and user performance for your ring groups. (All countries)
- [Monthly call volume](https://kb.voipcloud.online/reports/monthly-call-volume.md): Compare inbound and outbound calls month by month over the last six months. (All countries)
- [SMS history](https://kb.voipcloud.online/reports/sms-history.md): List every SMS sent and received in a period, and export the list. (All countries)

## Integrations

CRM integrations, Zapier, the API and webhooks.

- [Integrations overview](https://kb.voipcloud.online/integrations/integrations-overview.md): Connect your phone system to CRMs, Zapier and your own software, and turn on the Integrations licence they need. (All countries)
- [HubSpot](https://kb.voipcloud.online/integrations/hubspot.md): See HubSpot contacts, deals and tickets in the Webphone during calls, and log calls and notes to HubSpot. (All countries)
- [Tall Emu](https://kb.voipcloud.online/integrations/tall-emu.md): Show Tall Emu CRM caller details in the Tall Emu CTI Client during calls, using webhooks. (All countries)
- [API](https://kb.voipcloud.online/integrations/api.md): Fetch user, queue and ring group calls and start calls from your own software with the API. (All countries)
- [Webhooks](https://kb.voipcloud.online/integrations/webhooks.md): Send call events from your whole PBX to your own server as they happen, with a reference of every trigger and field. (All countries)
- [Zapier](https://kb.voipcloud.online/integrations/zapier.md): Connect the Webphone to Zapier so call events start automations in thousands of other apps. (All countries)

## Security and compliance

Protect your account, stop scam and fraud calls, and consumer policies.

- [Two-factor authentication (2FA)](https://kb.voipcloud.online/security/two-factor-authentication.md): Set up 2FA for the customer portal, and reset it when you or another administrator loses access. (All countries)
- [After a security incident](https://kb.voipcloud.online/security/after-a-security-incident.md): What to do straight away if you think someone has got into your account or is making calls on it. (All countries)
- [Toll fraud](https://kb.voipcloud.online/security/toll-fraud.md): What toll fraud is, how attackers get into a phone system, the warning signs, and how to protect your account. (All countries)
- [International restrictions](https://kb.voipcloud.online/security/international-restrictions.md): Which international destinations are blocked, how to restrict international calls, and what you need to register phone numbers in other countries. (All countries)
- [Spend tools](https://kb.voipcloud.online/security/spend-tools.md): Track what you spend, get alerts before you run out of credit, and protect your account from unexpected charges. (All countries)
- [Reduce unwanted and scam calls](https://kb.voipcloud.online/security/reduce-unwanted-and-scam-calls.md): Block scam and nuisance calls and SMS, and report repeated unwelcome calls so they can be investigated. (Australia)
- [Scam guidance](https://kb.voipcloud.online/security/scam-guidance.md): Recognise common phone and SMS scams, and know what to do if you or someone close to you has been scammed. (Australia)
- [Number spoofing](https://kb.voipcloud.online/security/number-spoofing.md): Why scam calls can show a real Australian number, even your own, and what you can do about it. (Australia)
- [Number shows as spam](https://kb.voipcloud.online/security/number-shows-as-spam.md): Why your business number shows as spam or scam likely on mobiles, and how to get it changed. (All countries)
- [Identity verification](https://kb.voipcloud.online/security/identity-verification.md): Verify your account online by confirming your address and phone number and scanning your photo ID with Stripe. (All countries)
- [Identity documents](https://kb.voipcloud.online/security/identity-documents.md): The Category A and Category B documents the support team may ask for to confirm your identity. (Australia)
- [Advocates and authorised representatives](https://kb.voipcloud.online/security/advocates-and-authorised-representatives.md): Let someone help you with your account, either alongside you as an advocate or on your behalf as an authorised representative. (Australia)
- [Domestic and family violence support](https://kb.voipcloud.online/security/domestic-and-family-violence.md): How the support team helps you stay safe and connected if you're affected by domestic or family violence. (Australia)
- [SMS Sender ID Register](https://kb.voipcloud.online/security/sms-sender-id-register.md): Register your business name as an SMS sender ID so your messages aren't labelled "Unverified", and what the change means when you receive SMS. (Australia)

## Troubleshooting

Fix call quality, audio and connection problems.

- [Phone not ringing](https://kb.voipcloud.online/troubleshooting/phone-not-ringing.md): Find out why incoming calls don't reach your phone or the Webphone, and fix it. (All countries)
- [Can't make outgoing calls](https://kb.voipcloud.online/troubleshooting/cannot-make-outbound-calls.md): Fix calls that fail, beep or won't connect when you dial out. (All countries)
- [Transfer a call](https://kb.voipcloud.online/troubleshooting/transfer-a-call.md): Pass a call to a colleague, team, parking slot or outside number from the Webphone, a Yealink phone or another SIP phone. (All countries)
- [Calls go straight to voicemail](https://kb.voipcloud.online/troubleshooting/calls-go-to-voicemail.md): Stop calls going to voicemail before anyone has a chance to answer. (All countries)
- [Device offline](https://kb.voipcloud.online/troubleshooting/device-offline.md): Get a desk phone or softphone back online when it won't register or keeps disconnecting. (All countries)
- [One-way or no audio](https://kb.voipcloud.online/troubleshooting/one-way-or-no-audio.md): Fix calls where you can't hear the other person, they can't hear you, or neither of you hears anything. (All countries)
- [Poor call quality](https://kb.voipcloud.online/troubleshooting/poor-call-quality.md): Find the cause of choppy, robotic or delayed audio and get it fixed. (All countries)
- [Calls drop after a few seconds](https://kb.voipcloud.online/troubleshooting/calls-drop-after-a-few-seconds.md): Fix calls that hang up on their own, after a few seconds or at the same point every time. (All countries)
- [Echo on calls](https://kb.voipcloud.online/troubleshooting/echo-on-calls.md): Reduce echo and crackling on calls, especially when using a headset or speakerphone. (All countries)
- [Caller ID wrong or anonymous](https://kb.voipcloud.online/troubleshooting/caller-id-wrong-or-anonymous.md): Fix outgoing calls that show the wrong number, no number, or "private", and incoming calls that show no caller ID. (All countries)
- [Voicemail emails not arriving](https://kb.voipcloud.online/troubleshooting/voicemail-emails-not-arriving.md): Fix voicemail messages that aren't sent to your email. (All countries)
- [SMS not received](https://kb.voipcloud.online/troubleshooting/sms-not-received.md): Fix text messages that don't arrive in the Webphone or your email, or that you send but the recipient doesn't get. (All countries)
- [International calls blocked](https://kb.voipcloud.online/troubleshooting/international-calls-blocked.md): Find out why calls to an overseas number fail and how to get them working. (All countries)
- [Account suspended or low balance](https://kb.voipcloud.online/troubleshooting/account-suspended-or-low-balance.md): Get calls working again when your balance has run out or your account is suspended, and stop it happening again. (All countries)
- [Numbers not working after porting](https://kb.voipcloud.online/troubleshooting/numbers-not-working-after-porting.md): Fix a ported number that doesn't ring, goes to the wrong place or still reaches your old provider. (Australia)
- [nbn connection issues](https://kb.voipcloud.online/troubleshooting/nbn-connection-issues.md): Check and fix your nbn internet connection when phones go offline or calls stop working. (Australia)

## Support and release notes

Contact support, network status and what changed in each release.

- [Support tickets](https://kb.voipcloud.online/support/support-tickets.md): Ask the support team for help by creating a ticket in the portal, then follow it up and close it. (All countries)
- [Feature requests](https://kb.voipcloud.online/support/feature-requests.md): Suggest a new feature or an improvement to the portal, PBX or apps. (All countries)
- [Network status](https://kb.voipcloud.online/support/network-status.md): Check whether there's a known issue with phone, Microsoft Teams or internet services before you troubleshoot. (All countries)
- [Webinar recordings](https://kb.voipcloud.online/support/webinars.md): Watch recorded webinars on VoIP basics, virtual mobile numbers, toll numbers and Microsoft Teams direct routing. (Australia)
- [Version 3.2.8 (9 October 2026)](https://kb.voipcloud.online/support/release-notes/2026-10-09-v3-2-8.md): Move a call to another device in the Webphone, audio device controls during calls, and channel warnings for the SIP trunk and Website widget. (All countries)
- [Version 3.2.6 (4 September 2026)](https://kb.voipcloud.online/support/release-notes/2026-09-04-v3-2-6.md): A major update to Reports with SMS history and new filters, Webphone access settings for voicemail and call flow control, and the Opus codec. (All countries)
- [Version 3.2.5 (20 August 2026)](https://kb.voipcloud.online/support/release-notes/2026-08-20-v3-2-5.md): A maintenance release with fixes, including checks on email addresses in the Voicemail and Notification objects. (All countries)
- [Version 3.2.4 (7 August 2026)](https://kb.voipcloud.online/support/release-notes/2026-08-07-v3-2-4.md): Automatic deletion of read voicemail, and changing your voicemail greeting from the Webphone. (All countries)
- [Version 3.2.3 (16 July 2026)](https://kb.voipcloud.online/support/release-notes/2026-07-16-v3-2-3.md): Contact names on the Queue wallboard, automatic CRM call logging, call recording on by default for new objects, and PayTo in Australia. (All countries)
- [Version 3.2.2 (2 July 2026)](https://kb.voipcloud.online/support/release-notes/2026-07-02-v3-2-2.md): Version 2.3.0 of the Webphone mobile app with call controls, a hang-up tone, caller ID confirmation and per-contact caller IDs. (All countries)
- [Version 3.2.1 (18 June 2026)](https://kb.voipcloud.online/support/release-notes/2026-06-18-v3-2-1.md): The Email notification object is now Notification and can send SMS as well as email. (All countries)
- [Version 3.2.0 (4 June 2026)](https://kb.voipcloud.online/support/release-notes/2026-06-04-v3-2-0.md): Headset call control in the Webphone desktop app, a tone when the other party hangs up, and voicemail search. (All countries)
- [Version 3.1.9 (22 May 2026)](https://kb.voipcloud.online/support/release-notes/2026-05-22-v3-1-9.md): Alphanumeric SMS sender IDs in Australia, call parking in the Webphone mobile app, AI voice generation in the PBX, and Yealink intercom support. (All countries)
- [Version 3.1.7 (16 April 2026)](https://kb.voipcloud.online/support/release-notes/2026-04-16-v3-1-7.md): Monitor and change Do Not Disturb from desk phones, and write multi-line SMS in the Webphone. (All countries)
- [Version 3.1.6 (2 April 2026)](https://kb.voipcloud.online/support/release-notes/2026-04-02-v3-1-6.md): A custom button label for the Website widget, PayID top-ups in Australia, and redesigned sign-in screens. (All countries)
- [Version 3.1.5 (19 March 2026)](https://kb.voipcloud.online/support/release-notes/2026-03-19-v3-1-5.md): Choose which Webphone users can see each Call parking object, and status colours that are easier to read with colour blindness. (All countries)
- [Version 3.1.4 (5 March 2026)](https://kb.voipcloud.online/support/release-notes/2026-03-05-v3-1-4.md): Voicemail in the Webphone mobile app, Webphone as the default calling app, new user statuses, interface scaling on desktop and feature suggestions in the portal. (All countries)
- [Version 3.1.3 (19 February 2026)](https://kb.voipcloud.online/support/release-notes/2026-02-19-v3-1-3.md): Answer a colleague's incoming call from the Webphone, send SMS from anywhere in the app, voicemail improvements and a more powerful PBX search. (All countries)
- [Version 3.1.2 (15 January 2026)](https://kb.voipcloud.online/support/release-notes/2026-01-15-v3-1-2.md): Voice menus that can repeat themselves, faster call history in the Webphone and easier collapsing of PBX objects. (All countries)
- [Version 3.1.1 (19 December 2025)](https://kb.voipcloud.online/support/release-notes/2025-12-19-v3-1-1.md): A redesigned Queue wallboard, transfers with two active calls in the Webphone, TLS encryption for SIP devices and better default call quality. (All countries)
- [Version 3.1.0 (4 December 2025)](https://kb.voipcloud.online/support/release-notes/2025-12-04-v3-1-0.md): Version 2.0.0 of the Webphone mobile app with redesigned call screens and more transfer options, and Do Not Disturb that silences all notifications. (All countries)
- [Version 3.0.9 (21 November 2025)](https://kb.voipcloud.online/support/release-notes/2025-11-21-v3-0-9.md): Call controls and device management in the Webphone, browser calls from the Website widget, and blocking numbers by range. (All countries)

## Partners

Guides for channel, white-label and wholesale partners.

- [Channel partner overview](https://kb.voipcloud.online/partners/channel/channel-partner-overview.md): What a channel partner can and can't do in the partner portal, and how it differs from a white-label partner. (All countries)
- [Commissions and payouts](https://kb.voipcloud.online/partners/channel/commissions-and-payouts.md): Understand your balance and pending balance, check commissions per customer or for all customers, and request a payout. (All countries)
- [Partner portal overview](https://kb.voipcloud.online/partners/partner-portal-overview.md): Find your way around the partner portal and control what your customers and their administrators can see. (All countries)
- [Branding, domain and legal](https://kb.voipcloud.online/partners/whitelabel/branding-domain-and-legal.md): Put your own logos and domain on the partner and customer portals, and set up legal agreements for your customers. (All countries)
- [Partner portal administrators](https://kb.voipcloud.online/partners/partner-administrators.md): Add the people who sign in to your partner portal, send them a login link, and remove or restore their access. (All countries)
- [Customer portal settings](https://kb.voipcloud.online/partners/whitelabel/customer-portal-settings.md): Reference for Settings › Customer Portal in the partner portal, including site links, help desk, reCAPTCHA, referral settings and the knowledge base links your customers see. (All countries)
- [Add and manage customers](https://kb.voipcloud.online/partners/add-and-manage-customers.md): Let customers sign up through your own link or add them yourself, then manage, verify, restore and email them. (All countries)
- [Referral agent system](https://kb.voipcloud.online/partners/channel/referral-agent-system.md): Reward customers who refer new customers to you, with agent commissions and customer rebates set for all customers or one at a time. (All countries)
- [Payment gateways](https://kb.voipcloud.online/partners/whitelabel/payment-gateways.md): Take customer payments through your own Stripe or GoCardless account, and choose which payment methods your customers can use. (All countries)
- [Global configuration](https://kb.voipcloud.online/partners/wholesale/global-configuration.md): The settings groups in your wholesale portal's Global Configuration, and how to manage what your resellers' customers can see. (All countries)
- [Customer account settings](https://kb.voipcloud.online/partners/customer-account-settings.md): Reference for every section of a customer's Details tab in the partner portal and the other customer tabs, with what channel partners can't change. (All countries)
- [Invoice settings](https://kb.voipcloud.online/partners/whitelabel/invoice-settings.md): Set the business, bank and tax details printed on your customers' invoices in Settings › Invoice Parameters, and preview the result. (All countries)
- [Review requests](https://kb.voipcloud.online/partners/review-requests.md): Ask your customers for online reviews automatically or one at a time, offer a discount for a review, and reward or decline each customer. (All countries)
- [Branding and legal documents](https://kb.voipcloud.online/partners/channel/branding-and-legal-documents.md): Add your logos to your co-branded channel partner portal, and find the platform's legal documents for end customers. (All countries)
- [Customer billing](https://kb.voipcloud.online/partners/customer-billing.md): Charge customers, invoice once-off fees, pay or credit their accounts, add your own recurring services and check transactions. (All countries)
- [Account overview boxes](https://kb.voipcloud.online/partners/whitelabel/account-overview-boxes.md): What each figure on your white-label partner My Account page means, from total balance to opening and closing balance. (All countries)
- [Create reCAPTCHA keys](https://kb.voipcloud.online/partners/wholesale/recaptcha-keys.md): Generate Google reCAPTCHA v3 keys for your wholesale billing platform so signup and login forms are protected from spam and abuse. (All countries)
- [Suspension and overdue settings](https://kb.voipcloud.online/partners/suspension-and-overdue.md): How overdue fees, suspension fees, automatic suspension and the deletion of overdue and abandoned customer accounts work for your customers. (All countries)
- [Top up your reseller balance](https://kb.voipcloud.online/partners/whitelabel/top-up-reseller-balance.md): Add funds to your white-label reseller account by card, PayPal, direct debit or bank deposit, set up automatic top-ups and pay your own invoices. (All countries)
- [Call plans and rates](https://kb.voipcloud.online/partners/call-plans-and-rates.md): Check a customer's call plans, the rates on each plan, email a rate list and look up international number pricing. (All countries)
- [Move numbers between customers](https://kb.voipcloud.online/partners/whitelabel/move-numbers-between-customers.md): Move a phone number from one of your customer accounts to another with the Migrate button. (All countries)
- [IPND data](https://kb.voipcloud.online/partners/wholesale/ipnd-data.md): Enter your IPND details and export your customers' emergency address data in the format the Integrated Public Number Database needs. (Australia)
- [Margins and pricing](https://kb.voipcloud.online/partners/margins-and-pricing.md): How your sell prices are built from the buy price and your margin, and how to set default margins, apply a margin to a whole price list, or change one item. (All countries)
- [SMS plans and rates](https://kb.voipcloud.online/partners/sms-plans-and-rates.md): Find the SMS rates, plans and packages your customers can use, set your SMS margin, and change a customer's SMS plan. (All countries)
- [Numbers and porting for customers](https://kb.voipcloud.online/partners/numbers-and-porting-for-customers.md): Submit number porting applications for your customers, handle cutover and rejections, and order large or consecutive number ranges. (All countries)
- [Emergency services and IPND](https://kb.voipcloud.online/partners/whitelabel/emergency-services-ipnd.md): Record your customers' emergency addresses, link them to phone numbers, and set up and email the IPND file from the partner portal. (Australia)
- [SendGrid email](https://kb.voipcloud.online/partners/wholesale/sendgrid-email.md): Authenticate your domains in SendGrid and add your SendGrid API key so your platform can send emails from your own domains. (All countries)
- [Reserve and release numbers](https://kb.voipcloud.online/partners/reserve-and-release-numbers.md): Give free phone numbers to a customer with Add reservation, take numbers back with Release, and know what blocks a release. (All countries)
- [Orders and hardware](https://kb.voipcloud.online/partners/orders-and-hardware.md): Invoice customers for phones and accessories, and check whether a hardware order has been dispatched and how to track it. (All countries)
- [Reports and service status](https://kb.voipcloud.online/partners/reports-and-service-status.md): Run call detail record reports for your customers and check the platform's service status when several customers report problems. (All countries)
- [Partner support](https://kb.voipcloud.online/partners/partner-support.md): Check network status, and raise and follow your own support tickets with your provider from the partner portal. (All countries)
- [Investigate spam and scam calls](https://kb.voipcloud.online/partners/investigate-spam-and-scam-calls.md): What to do when one of your customer's numbers is reported for spam or scam calls, and how to avoid the account being suspended. (Australia)
- [Marketing material](https://kb.voipcloud.online/partners/marketing-material.md): Download your provider's marketing material to use in your own marketing and with prospective customers. (All countries)
- [Send customer emails from your domain (DKIM)](https://kb.voipcloud.online/partners/email-domain-dkim.md): Verify your email domain with DKIM DNS records so emails to your customers come from your own addresses and don't land in spam. (All countries)
- [Partner API](https://kb.voipcloud.online/partners/partner-api.md): Use the partner billing API to check balances, move funds to customers, and register and manage customer accounts from your own systems. (All countries)
- [HubSpot for partners](https://kb.voipcloud.online/partners/hubspot-for-partners.md): Connect your HubSpot account to the billing system with a private app, and add account number, status and verification fields to your contacts. (All countries)
- [Version 3.2.8 (9 October 2026)](https://kb.voipcloud.online/partners/release-notes/2026-10-09-v3-2-8.md): Limits on new credit cards to fight fraud, customer filters for mass email, and moving agent customers between channel partners. (All countries)
- [Version 3.2.6 (4 September 2026)](https://kb.voipcloud.online/partners/release-notes/2026-09-04-v3-2-6.md): Send a BCC copy of mass emails to customers and resellers. (All countries)
- [Version 3.2.4 (7 August 2026)](https://kb.voipcloud.online/partners/release-notes/2026-08-07-v3-2-4.md): New filters on the Customers tab and export of filtered customer accounts. (All countries)
- [Version 3.2.3 (16 July 2026)](https://kb.voipcloud.online/partners/release-notes/2026-07-16-v3-2-3.md): An option to require a utility bill or business documents after identity checks, new verification statuses, and PayTo for white-label partners in Australia. (All countries)
- [Version 3.2.2 (2 July 2026)](https://kb.voipcloud.online/partners/release-notes/2026-07-02-v3-2-2.md): A filter that shows only the outbound rates that can actually be used. (All countries)
- [Version 3.2.0 (4 June 2026)](https://kb.voipcloud.online/partners/release-notes/2026-06-04-v3-2-0.md): Business documents for manual verification, review request links, automatic 2FA for customer administrators, and CSV management of blocked sign-up domains. (All countries)
- [Version 3.1.9 (22 May 2026)](https://kb.voipcloud.online/partners/release-notes/2026-05-22-v3-1-9.md): Business name and tax ID required to verify business accounts, search by ID across billing tables, and charging calls between customers. (All countries)
- [Version 3.1.6 (2 April 2026)](https://kb.voipcloud.online/partners/release-notes/2026-04-02-v3-1-6.md): Payment methods on invoices, automatic blocking of new accounts that break ASR rules, and PayID payments through Monoova in Australia. (All countries)
- [Version 3.1.5 (19 March 2026)](https://kb.voipcloud.online/partners/release-notes/2026-03-19-v3-1-5.md): Inbound SMS limited to active and trial accounts in credit, rate card IDs in call records, and IPND exports for white-label partners. (All countries)
- [Version 3.1.4 (5 March 2026)](https://kb.voipcloud.online/partners/release-notes/2026-03-05-v3-1-4.md): Wholesale partners can monitor customers for unusually many short calls with ASR monitoring. (All countries)
- [Version 3.1.3 (19 February 2026)](https://kb.voipcloud.online/partners/release-notes/2026-02-19-v3-1-3.md): A minimum call cost for invalid caller IDs, business registration IDs for resellers, smarter DID pricing imports, and paying customer invoices from the white-label balance. (All countries)
- [Version 3.1.2 (15 January 2026)](https://kb.voipcloud.online/partners/release-notes/2026-01-15-v3-1-2.md): Wholesale partners can charge for calls that use a caller ID on the DNO list or an invalid caller ID. (All countries)
- [Version 3.1.1 (19 December 2025)](https://kb.voipcloud.online/partners/release-notes/2025-12-19-v3-1-1.md): Payment surcharges, the Do Not Originate (DNO) list, business and personal account types, and a reorganised wholesale menu. (All countries)
- [Version 3.0.9 (21 November 2025)](https://kb.voipcloud.online/partners/release-notes/2025-11-21-v3-0-9.md): Wholesale partners can charge customers for each inbound SMS with the new rate code 767. (All countries)