# Port your numbers in New Zealand

> Move your New Zealand landline and 0800 numbers from your current provider, and track the port in the portal.

- URL: https://kb.voipcloud.online/nz/services/number-porting/nz-number-porting/
- Section: Services › Number porting
- Type: guide
- Applies to: New Zealand
- Portal page: /order_services/number_porting
- Last reviewed: 2026-11-10

Number porting moves a New Zealand phone number you already have from your current provider (the losing provider) to your account here. You fill in an application in the portal, attach a recent invoice from your current provider, and the porting team takes it from there.

Porting follows the New Zealand industry code for local and freephone numbers. Every detail on the application must match your current provider's records exactly. One wrong detail can get the port rejected.

**On a free trial?** Number porting isn't available during the free trial. Test with a local number first, then port your existing numbers once your account is active. See [Your free trial](https://kb.voipcloud.online/nz/getting-started/free-trial/).

## Types of port

When you start an application, choose **New Zealand** (or **Other Countries** for numbers outside New Zealand), then the type of number.

| Type of number | Port type | Typical time |
| --- | --- | --- |
| A single landline number | **Geographic Numbers**, simple | 1–7 business days after the losing provider accepts it. |
| Several linked numbers or a number range | **Geographic Numbers**, complex | 2–7 business days after the losing provider accepts it. |
| 0800 freephone numbers | **Toll-Free, Non-Geographic 0800** | 1–7 business days. |
| Numbers in other countries | **International Numbers (GEO, TOLL FREE, MOBILE)** | Up to 30 business days. The fees are quoted after you apply. |

New Zealand mobile numbers can't be ported in. If you need a number that looks like a mobile number, you can order a 02x number for calls instead; it can't send or receive SMS. See [New Zealand number types](https://kb.voipcloud.online/nz/services/phone-numbers/nz-number-types/).

The fees for each type are shown in the application form. A porting fee applies to each number, and a rejection fee applies if the losing provider rejects the port.

## Before you start

- **Get a recent invoice** from your current provider. It must show the account name, account number, service address and the numbers you're porting. The portal asks for an invoice from the last 6 months.
- **Call your current provider** and confirm the account details, every number on the account, and whether the port is simple or complex.
- **Keep the old service active.** Don't cancel it or change it before or during the port, or the port may be rejected.
- **Plan around the holiday embargo.** Ports aren't processed during the industry's Christmas and New Year embargo, from late December to early January.
- **Top up your balance** so the porting fee can be charged after the porting team reviews your application.

## Submit a porting application

1. Go to **Services** › **Number porting** and click **New porting**.
2. Choose the **Country of the phone number(s)** and the **Type of the number(s)**.
3. Optional: enter your own **External reference** for the port.
4. Under **Upload the most recent invoice from a previous service provider**, upload the invoice.
5. Complete the application form so it matches the invoice exactly. Use one application for each losing provider. Don't use a PO Box as the address.
6. Check every detail again, click **Submit application** and confirm.

## 0800 numbers

Callers don't pay to call 0800 numbers, so you pay for the incoming calls. Choose a call plan for each number in the application: **0800 PAYG**, **0800 SIMPLE** or **0800 VALUE**. See [New Zealand number types](https://kb.voipcloud.online/nz/services/phone-numbers/nz-number-types/).

## Track your port

Your applications are listed under **Your portings** with their **ID**, **External reference**, **Template** and **Status**. Use **Filters** to find one.

1. Click a porting to open its details and comments.
2. Read the porting team's updates in the comments. They post an update as the port moves through each stage.
3. To ask for the latest status, or to answer a question from the porting team, write a comment and submit it.

A porting can have these statuses: **Draft**, **New**, **Submitted**, **Resubmitted**, **Rejected**, **Booked**, **Completed** and **Cancelled**. When it changes to **Submitted**, add the numbers to your call flow so they work as soon as the port completes. See [Inbound number](https://kb.voipcloud.online/nz/pbx/receive-calls/inbound-number/).

You can **Edit** a draft or a rejected porting, **Delete** a draft, and **Cancel** a porting that is **New** or **Rejected**. **View PDF** shows the application.

## Related

- [New Zealand number types](https://kb.voipcloud.online/nz/services/phone-numbers/nz-number-types/)
- [Order phone numbers](https://kb.voipcloud.online/nz/services/phone-numbers/order-phone-numbers/)
- [Support tickets](https://kb.voipcloud.online/nz/support/support-tickets/)