# New Zealand number types

> The New Zealand numbers you can order (local, 02x, freephone 0800 and 0508), what each is for, and how to order them.

- URL: https://kb.voipcloud.online/nz/services/phone-numbers/nz-number-types/
- Section: Services › Phone numbers
- Type: guide
- Applies to: New Zealand
- Last reviewed: 2026-11-10

You can order several kinds of New Zealand number in **Services** › **Phone numbers**. Each one is added to your call flow in the same way, with an [Inbound number](https://kb.voipcloud.online/nz/pbx/receive-calls/inbound-number/) object in the PBX.

**On a free trial?** During the free trial you can order up to 10 New Zealand local numbers to test with. Freephone numbers are available once your account is active. See [Your free trial](https://kb.voipcloud.online/nz/getting-started/free-trial/).

## Which number to choose

| Number | What it is | Good for |
| --- | --- | --- |
| Local (03, 04, 06, 07 and 09) | A number for a city or region, for example 09 for Auckland or 04 for Wellington. | A local presence in the areas you serve. |
| 02x | A number with a mobile-style prefix that rings your phone system. It works for calls only: it can't send or receive SMS. | A mobile-style number on your business card. |
| Freephone (0800 and 0508) | A national number that's free for callers. You pay for the incoming calls. | Sales and support lines that customers shouldn't pay to call. |

New Zealand mobile numbers aren't available, and New Zealand numbers can't send or receive SMS.

## Order a number

1. Go to **Services** › **Phone numbers** and open the **Order new numbers** tab.
2. Choose **New Zealand**, then the kind of number:
   - For a local or 02x number, leave the toggles off and choose the **Area**.
   - For a 0800 or 0508 number, turn on **Toll-free and special numbers**.
3. Under **Available numbers**, tick the numbers you want. They move to **Selected numbers**.
4. Check the cost in **Order summary**.
5. Tick **Agree to service terms and conditions** and click **Submit order**.

Then add the number to your call flow: see [Order phone numbers](https://kb.voipcloud.online/nz/services/phone-numbers/order-phone-numbers/#2-add-it-to-your-call-flow).

## Freephone plans

A 0800 or 0508 number comes with one of three plans:

- **0800 PAYG**: a small monthly fee, with every incoming call charged per minute.
- **0800 Simple**: a monthly fee that includes a block of minutes, then a per-minute rate.
- **0800 Value**: a larger block of included minutes, with a lower per-minute rate after that.

Calls from mobiles cost more than calls from landlines. The fees and rates are shown when you order. Choose the plan that suits the number of calls you expect.

## Keep a number you already have

To move a New Zealand number from another provider instead of ordering a new one, see [Port your numbers in New Zealand](https://kb.voipcloud.online/nz/services/number-porting/nz-number-porting/).

## Related

- [Order phone numbers](https://kb.voipcloud.online/nz/services/phone-numbers/order-phone-numbers/)
- [International numbers](https://kb.voipcloud.online/nz/services/phone-numbers/international-numbers/)