# Commissions and payouts

> Understand your balance and pending balance, check commissions per customer or for all customers, and request a payout.

- URL: https://kb.voipcloud.online/partners/channel/commissions-and-payouts/
- Section: Partners › Channel partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

As a channel partner, you earn commission on what your customers pay. Commission first lands in your **Pending balance**, then moves to your **Balance**, which you can withdraw.

## Balance and pending balance

Both figures are at the top of the **My Account** page.

| Figure | What it is |
| --- | --- |
| **Balance** | Commission you've earned and can be paid out. |
| **Pending balance** | Commission waiting to move to your **Balance**. |

Commission is held as pending to allow for credit card chargebacks, billing disputes and postpaid billing.

### When pending commission becomes available

Pending commission moves to your **Balance** in monthly steps, with a delay of 3 months. On the 1st of each month, commission on charges made before the 1st of the month three months earlier moves across.

For example, on 1 January, commission on charges made up to the end of September moves across. Commission on October charges is still pending on 1 January and moves on 1 February.

## Check commission for one customer

1. Go to **My Account**.
2. Above the **Transactions** list, choose a date range and the **Customer**, then click **Filter data**.

The totals are in **Transactions summary for selected period** at the bottom, including **Commissions/Services cleared** and **Payouts**. The **Balance Transactions** report under **Reports** shows the same information.

You can also check a customer's transactions and commission on their **Account Balance** tab. See [Customer billing](https://kb.voipcloud.online/partners/customer-billing/#check-a-customers-transactions-and-commission).

## Run a commission report for all customers

1. Go to **Reports** › **Commissions report**.
2. Choose the date range. Leave **Customer** empty.
3. Click **Search**.

The report shows, for each customer, calls, services and equipment commissions (pending and transferred), rebates and agent commissions applied, funds transferred to customers, the totals pending and transferred, and profit. Choose a **Customer** to see one customer only.

## Request a payout

1. Check that you can request a payout. You need a minimum number of active, unrelated customers on your partner account, and a **Balance** of at least the minimum withdrawal amount. Both minimums are in your reseller agreement.
2. Prepare a tax invoice:
   - description: "Reseller services";
   - your bank account details;
   - your relevant tax number.
3. Go to **My Account** and click **Request payout** next to your **Balance**.
4. In **Request payout**, enter the **Amount** you want to withdraw.
5. Attach your tax invoice under **Invoice** and click **Send request**.

If you don't meet both minimums yet, clicking **Request payout** shows **Payout not available** with the minimums that apply to you. Your commission doesn't expire: you can request it once you meet them.

## Check it works

After the payout is processed, your **Balance** goes down by the amount paid.

## Next steps

- [Channel partner overview](https://kb.voipcloud.online/partners/channel/channel-partner-overview/)
- [Referral agent system](https://kb.voipcloud.online/partners/channel/referral-agent-system/): commissions and rebates for customers who refer others.
- [Add credit to a customer's balance](https://kb.voipcloud.online/partners/customer-billing/#add-credit-to-a-customers-balance-from-your-balance) from your available commission.