# Partner portal administrators

> Add the people who sign in to your partner portal, send them a login link, and remove or restore their access.

- URL: https://kb.voipcloud.online/partners/partner-administrators/
- Section: Partners › All partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

**Settings** › **Administrators** lists the people who can sign in to your partner portal. Add your staff here so each person has their own login. Channel and white-label partners manage administrators the same way.

These are your own portal users. Your customers' portal users are managed on each customer's **Administrators** tab instead; see [Control what one customer's administrators can do](https://kb.voipcloud.online/partners/partner-portal-overview/#control-what-one-customers-administrators-can-do).

## What the list shows

| Column | What it shows |
| --- | --- |
| **Name** | The administrator's name. A star marks the protected main administrator. |
| **Email** | The sign-in email. An icon shows whether two-factor authentication is turned on, or required but not set up yet. |
| **Last IP** | The IP address of the last sign-in. |
| **Last active at** | When the administrator was last active. |

Every partner administrator has full access to your partner portal. There are no access levels or per-administrator restrictions. Only add people who should see the whole portal, including settings that hold passwords and keys.

## Add an administrator

1. Go to **Settings** › **Administrators** and click **Add**.
2. Enter the **Name** and **Email** in the new row.
3. Click **Save and send email invite**.

The new administrator gets an email with a link to set their password. Each email can belong to only one administrator; otherwise the portal shows "Administrator with such email already exists".

## Change a name or email

1. Double-click the administrator's row.
2. Change the **Name** or **Email** and click **Update**.

You can't change the name of the protected main administrator.

## Send a login link

If an administrator forgot their password or never used their invite:

1. Select the administrator.
2. Click **Send login link** and confirm.

They get an email with a link to set a new password. The portal shows "Message has been sent".

## Remove an administrator

1. Select the administrator and click **Delete**.
2. Confirm.

You can't delete yourself or the protected main administrator.

## Restore a removed administrator

1. Click **Show deleted** to include removed administrators in the list.
2. Select the administrator and click **Restore**.

Send them a login link afterwards if they need to set a new password.

## Check it works

The new administrator can sign in at your partner portal address with their email and the password they set.

## Next steps

- [Partner portal overview](https://kb.voipcloud.online/partners/partner-portal-overview/)
- [Partner support](https://kb.voipcloud.online/partners/partner-support/)