# Reports and service status

> Run call detail record reports for your customers and check the platform's service status when several customers report problems.

- URL: https://kb.voipcloud.online/partners/reports-and-service-status/
- Section: Partners › All partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

Use reports to see who made or received each call and what you earned on it. When several customers report problems at once, check the service status first.

## Run a call detail record (CDR) report

1. Go to **Reports** and click **CDRs** on the left.
2. Under **Search CDRs**, set the date range. Then filter by the fields you need, such as **Customer**, **Account**, a **Number** or **Caller ID**, **Show Calls** and **Call Type**.
3. Click **Search**.

**Traffic Summary** shows the totals for the period. **Call Summary** lists each call, with the **Account** that made or received it and the **Commission** earned on it. To get the results as a file, click **Email** and choose CSV or XML.

The **Reports** tab also has **Balance Transactions**, **Services**, **Commissions report** and **Profitability report**. For commission reports, see [Commissions and payouts](https://kb.voipcloud.online/partners/channel/commissions-and-payouts/).

## Check the service status

The service status panel is at the top right of the **My Account** page. It lists each service, such as **Voice Services**, **Microsoft Teams** and **Internet Services**, with its current status.

- **No reported issues:** the platform knows of no problem with that service.
- **Currently issues:** there's a reported problem, and the support team is investigating. Click the link to read the details.

**Support** › **Network status** lists the reported issues with their **Title** and **Status**. See [Partner support](https://kb.voipcloud.online/partners/partner-support/).

If a group of your customers has problems but there are no reported issues, look for something they have in common. For example, several customers on the same internet provider may be having drop-outs. Third-party problems like this don't appear in the service status.

## Check it works

A CDR report for a customer should list the test calls you make from their phones, with the time and duration you expect.

## Next steps

- [Network status](https://kb.voipcloud.online/support/network-status/): what your customers see in their portal.
- Troubleshoot single customers: [Device offline](https://kb.voipcloud.online/troubleshooting/device-offline/), [One-way or no audio](https://kb.voipcloud.online/troubleshooting/one-way-or-no-audio/), [Echo on calls](https://kb.voipcloud.online/troubleshooting/echo-on-calls/), [Poor call quality](https://kb.voipcloud.online/troubleshooting/poor-call-quality/).