# SMS plans and rates

> Find the SMS rates, plans and packages your customers can use, set your SMS margin, and change a customer's SMS plan.

- URL: https://kb.voipcloud.online/partners/sms-plans-and-rates/
- Section: Partners › All partners
- Type: guide
- Applies to: All countries
- Last reviewed: 2026-11-09

The **SMS** tab shows what your customers pay to send and receive text messages. Your provider sets up the SMS plans and packages. White-label partners set the margin on SMS rates; channel partners can view them.

## What's on the SMS tab

| Page | What it shows |
| --- | --- |
| **Outbound rates** | The **Rate List** of SMS rates: **Destination**, **Dial Prefix**, and the **Buy**, **Margin** and **Sell** rate. Filter by **Prefix**, **Destination** or **SMS Plan**. |
| **SMS Plans** | The SMS plans available to your customers, with their **Name**, **LC Type** and **Package**. Read-only. |
| **Inbound Rates** | Rates for receiving SMS, per number (**DID**) and customer, with **Buy Rate**, **Margin** and **Selling Rate**. |
| **Prefixes** | The dial prefixes the rates use. Read-only. |
| **SMS Packages** | Packages of included messages (**Package Offers**): **Package Name**, **Type**, **Applicable**, **Starting Day** and **Free Units**. Read-only. |

Package types are **Unlimited SMS**, **Number of Free SMS** and **Included value**. **Applicable** says how often the package renews: **Monthly**, **Weekly**, **Yearly**, **Daily** or **On the account invoice date**. A package can also be set so that **Included value rolls over and does not expire**. Select a package to see its **Assigned Rates**: the destinations it covers.

**LC Type** shows how a plan picks a route: **LCR : According to buy rate** or **LCD : According to sale rate**.

## Find the rate for a destination

1. Go to **SMS** › **Outbound rates**.
2. Choose the customer's plan in **SMS Plan**.
3. Type the start of the number in **Prefix**, or the country in **Destination**.

To get the whole list, click **Email CSV Report**. The file is emailed to you.

## Set your SMS margin (white-label partners)

1. Go to **SMS** › **Outbound rates**.
2. Move the **Margin, %** slider, or type the margin in the box next to it, and click **Apply**.
3. Choose **All except manually changed** or **All**.

To change one rate, select it and change **Margin, %** or the sell **Rate** in **Rate Details**. See [Margins and pricing](https://kb.voipcloud.online/partners/margins-and-pricing/) for how margins work.

The monthly price of each SMS plan is a service under **Services** › **SMS plan services**, with its own margin.

## Change a customer's SMS plan

1. Go to **Customers** and select the customer.
2. Open the **SMS Plans** tab. It lists each account with its **SMS Plan**, **Free units used** and **Account**.
3. Double-click the account, choose the new **SMS Plan** and save the row.

The portal shows "Saved successfully." and refreshes the customer's balance and subscriptions.

## Check it works

On the customer's **SMS Plans** tab, the account shows the new plan. The customer's **Account Balance** tab shows SMS charges under **SMS traffic summary**.

## Next steps

- [Call plans and rates](https://kb.voipcloud.online/partners/call-plans-and-rates/)
- [Margins and pricing](https://kb.voipcloud.online/partners/margins-and-pricing/)
- [Customer account settings](https://kb.voipcloud.online/partners/customer-account-settings/)